Customer service is the most important part of the Dlubal company philosophy. Our interest in customers does not end at the point of sale. We offer the support you need to complete your daily work. Our free fax and e-mail hotline is available to all customers. Your questions will be answered quickly and in a professional manner by a qualified team of engineers.

Fax	+49 (0) 9673 / 9203 - 51
E-Mail	hotline@dlubal.com
Hotline Hours  (Central Europe)	Mon. - Thu. Friday	9:00 - 12:00, 14:00 - 17:00 9:00 - 12:00, 13:00 - 14:30
Our hotline engineers	Dipl.-Ing. (FH) Matthias Entenmann Dipl.-Ing. Frank Faulstich Dipl.-Ing. (FH) Robert Vogl M. Sc. Dipl.-Ing. (FH) Frank Sonntag Dipl.-Ing. (BA) Andreas Niemeier Dipl.-Ing. (FH) René Flori Dipl.-Ing. (FH) Bastian Kuhn M. Sc. Dipl.-Ing. Frank Lobisch Dipl.-Ing. (FH) Alexandra Lazar Dipl.-Ing. (BA) Markus Baumgärtel Dipl.-Ing. (BA) Sandy Baumgärtel Dipl.-Ing. (FH) Walter Fröhlich

We offer additional customer service contracts which could be more suitable for your company needs.

To handle your questions quickly and efficiently, please add the following information:

• What is the exact program version number?
• What operating system are you using?
• What hardware configuration are you using? (For example, specify CPU, VGA, RAM, printer, etc.)
• Are you working with unusual hardware or software that could be causing problems?
• Can the problem be reproduced? If yes, how?
• Does the problem occur in a particular structure or in any structure?

If you fax information to the company, send as much relevant output from the program as possible, or the screen's error message. When using e-mail, it is best to send the structure file containing the problem together with your questions.