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Hotline & Customer Service

... is our utmost priority 

Customer service is the most important part of the Dlubal company philosophy. Our interest in customers does not end at the point of sale. We offer the support you need to complete your daily work. Our free fax and e-mail hotline is available to all customers. Your questions will be answered quickly and in a professional manner by a qualified team of engineers.
Fax+49 (0) 9673 / 9203 - 51
E-Mailhotline@dlubal.com
Hotline Hours 
(Central Europe)
Mon. - Thu.
Friday
9:00 - 12:00, 14:00 - 17:00
9:00 - 12:00, 13:00 - 14:30
Our hotline engineersDipl.-Ing. (FH) Matthias Entenmann
Dipl.-Ing. Frank Faulstich
Dipl.-Ing. (FH) Robert Vogl
M. Sc. Dipl.-Ing. (FH) Frank Sonntag
Dipl.-Ing. (BA) Andreas Niemeier
Dipl.-Ing. (FH) René Flori
Dipl.-Ing. (FH) Bastian Kuhn
M. Sc. Dipl.-Ing. Frank Lobisch
Dipl.-Ing. (FH) Alexandra Lazar
Dipl.-Ing. (BA) Markus Baumgärtel
Dipl.-Ing. (BA) Sandy Baumgärtel
Dipl.-Ing. (FH) Walter Fröhlich
We offer additional customer service contracts which could be more suitable for your company needs.
To handle your questions quickly and efficiently, please add the following information:
  • What is the exact program version number?
  • What operating system are you using?
  • What hardware configuration are you using? (For example, specify CPU, VGA, RAM, printer, etc.)
  • Are you working with unusual hardware or software that could be causing problems?
  • Can the problem be reproduced? If yes, how?
  • Does the problem occur in a particular structure or in any structure?
If you fax information to the company, send as much relevant output from the program as possible, or the screen's error message. When using e-mail, it is best to send the structure file containing the problem together with your questions.

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NOTE

Support using Netviewer
Customers with service contract DeLuxe can use desktop sharing technology.
[Online demonstrations...]

Downloading Netviewer

To use this technology, you need the Netviewer client. Download the program, start it and follow the instructions of your support technician.
[
Download...]

Customer service contracts
Our software is being improved and enhanced continuously. With a service contract, you will benefit in many ways.
[Service contract details...]

Training
Become an RSTAB or RFEM insider - take part in one of our training sessions, either at our headquaters in Tiefenbach, right in your office or online!
[Training details...]

Frequently asked questions
Do you have any questions about our products? Do you need advice for your current project? You can find useful information and solutions here.
[Browse FAQ page...]