Customer service is an important part of the Dlubal company philosophy. Our interest in our customers doesn't end at the point of sale.

DLUBAL Engineering Software has optimized its customer service by offering the following two Service Contract possibilities. Prices are staggered depending on your number of licenses (1 to 3, 4 to 10 and 11 +).

Service Contract	1 to 3 Licences	4 to 10 Licences	11 Licences or more
RSTAB Standard	400,00	550,00	700,00
RFEM Standard	400,00	550,00	700,00

Benefits

• Maintenance of the current and previous (upgrade) version of RSTAB/RFEM
• Automatic shipping of updates (bugfixes, smaller program improvements) for all programs of the program family for which the service contract was purchased.
• priority handling of hotline questions sent by fax and email.
• Discounts in future upgrades (major program developments not free of extra cost)  of the main program (RSTAB and RFEM).

Service contract	1 to 3 licences	4 to 10 licences	11 licences or more
RSTAB DELUXE	700,00	850,00	1100,00
RFEM DELUXE	700,00	850,00	1100,00

In addition to Service Contract Standard:

• Phone hotline that guarantees a return call to you if you are unable to reach a service technician during the regular office hours.

The price of the service contract is based on the program purchased with the most licenses. For example, if one buys five licenses of RSTAB and 3 licenses of STEEL, the price of the service contract is based on the five RSTAB licenses.

The length of the service contract is automatically extended to a next year, unless Dlubal is notified one month before the service contract expires. If there are changes in the number of licenses held during the year, the necessary price adjustments will be made at the maturity date of your existing service contract.

The price of the service contract is calculated for one full calendar year, beginning January 1 and ending December 31. Although it is possible to apply for or cancel a service contract at any point during the year, the customer will be charged for the full year in which the contract is made or cancelled.

DLUBAL Engineering Software reserves the right to make necessary price adjustments.