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Service Contracts

... allow you to benefit in many ways. 

Customer service is an important part of the Dlubal company philosophy. Our interest in our customers doesn't end at the point of sale.
DLUBAL Engineering Software has optimized its customer service by offering the following two Service Contract possibilities. Prices are staggered depending on your number of licenses (1 to 3, 4 to 10 and 11 +).
Service Contract1 to 3
Licences
4 to 10
Licences
11 Licences
or more
RSTAB
Standard
400,00 550,00 700,00
RFEM
Standard
400,00 550,00 700,00

Benefits

  • Maintenance of the current and previous (upgrade) version of RSTAB/RFEM
  • Automatic shipping of updates (bugfixes, smaller program improvements) for all programs of the program family for which the service contract was purchased.
  • priority handling of hotline questions sent by fax and email.
  • Discounts in future upgrades (major program developments not free of extra cost)  of the main program (RSTAB and RFEM).
Service contract1 to 3
licences
4 to 10
licences
11 licences
or more
RSTAB
DELUXE
700,00 850,00 1100,00
RFEM
DELUXE
700,00 850,00 1100,00

In addition to Service Contract Standard:
  • Phone hotline that guarantees a return call to you if you are unable to reach a service technician during the regular office hours.
The price of the service contract is based on the program purchased with the most licenses. For example, if one buys five licenses of RSTAB and 3 licenses of STEEL, the price of the service contract is based on the five RSTAB licenses.
The length of the service contract is automatically extended to a next year, unless Dlubal is notified one month before the service contract expires. If there are changes in the number of licenses held during the year, the necessary price adjustments will be made at the maturity date of your existing service contract.

The price of the service contract is calculated for one full calendar year, beginning January 1 and ending December 31. Although it is possible to apply for or cancel a service contract at any point during the year, the customer will be charged for the full year in which the contract is made or cancelled.

DLUBAL Engineering Software reserves the right to make necessary price adjustments.

QUICKSEARCH

NOTE

Getting service contract
To purchase an RSTAB or RFEM service contract, click the shopping cart under the number of licenses you hold. You are then redirected to our Price List page where you can add the selected service contract to the cart and proceed to checkout.

Hotline - fast and qualified
Do you have any questions about our products? Do you need advice for your current project? Use our free fax and e-mail hotline.
[Hotline page...]

Training
Become an RSTAB or RFEM insider - take part in one of our training sessions, either at our headquaters in Tiefenbach, right in your office or online!
[Training details...]