Customer service is one of the basic pillars of our company philosophy. Our interest in the customer doesn’t simply end when the invoice is paid. Beyond the purchase we are always glad to give you the necessary support, which you might need for your daily work.

Because of the integration between RSTAB or RFEM and the add-on modules, there is no separation according to individual programs possible. An update concerns therefore the complete program group. For an update you receive a CD that contains all current program versions of the program group RSTAB or RFEM.

For DOS-programs the existing conditions are still valid. A current update of a DOS-program has to be always ordered separately.

Upgrades are, unlike updates, heavily revised or even completely rewritten versions and are not automatically part of the service contracts.  Skipping upgrades is not possible. This means that you cannot upgrade from version 1.xx of a program to version  3.xx, when there is a version 2.xx. You have to purchase and install all versions in between.

You can always order additional copies of the manuals that have been delivered with the programs.