We recently received some really heartwarming customer feedback that we would like to share:
"Friendly Student Support: I have to say, I would never have expected such a detailed answer, clearly and friendly explained. I really like to use your programs and am impressed by their options and design. The fact that you put so much effort into a student request is one more argument to use Dlubal Software."
Hardly anyone can give us, as a company, a better compliment. The best reward for our support staff is the knowledge that we help people who contact us with questions or problems related to our software. Such feedback messages in particular motivate us to do our best every day. On this occasion, we would like to explain in more detail what makes Dlubal Support so unique.
Dlubal Service and Support – Our Website
Good service starts on the website, as is the case of Dlubal Software. On dlubal.com, we provide valuable content completely free of charge. This includes tutorials, FAQs, technical articles, structural analysis models, manuals, training courses, webinars, and much more. This content can be used by anyone who is interested or already working with our programs for their learning purposes.
Dlubal Software – Technical Support
We do not differentiate between customers, students, or just interested parties. We offer our professional technical support to anyone who needs assistance or advice, completely free of charge.
What is our technical support like? Our email address is available 24/7. A response from our support team never takes longer than 48 hours.
For our customers with a Pro version, we provide a special service offer. A service contract with Dlubal Software includes other advantages, such as advice by phone or online support via video conference. Probably our most useful feature is screen sharing. This means that our support staff can take a look at the problem and provide professional assistance. Together, we will find a suitable solution for every issue.
Knowledge Meets Experience – Our Dlubal Support Team
We can provide you support without an unhelpful call center atmosphere. That is why we only have competent people behind the monitors who know exactly what they are doing. After all, we really want to help our customers and interested parties.
Our approximately twenty support engineers have extensive practical experience and knowledge in the areas of structural engineering and structural analysis and design. They are happy to help at any time, regardless of your concerns – there is always a suitable solution.
Dlubal Software Support: More Than Just Service
Dlubal service and support is unique. Whether we are helping customers, users, or those interested in our programs – no problem remains unsolved, no email remains unanswered. Our support engineers work with passion to ensure that everyone who turns to us is helped. We do not just capitalize on service, we live by this motto, and set ourselves the goal of helping you with your questions or concerns about Dlubal software.
Do you have any questions about our programs, or do you need support? Write to us directly at [email protected], and a member of our support team will contact you within a very short time. We are happy to help you!
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