Free Support / Service

Free and Fast Support

Take advantage of our free email tech support and website chat functions. Our experienced support team is here to quickly answer your questions.

Additionally, our website offers resources 24/7 including FAQs, webinars, videos, Knowledge Base, and many more.

  • Dlubal Customer Support

Customer service is very important to us

Service Contract

Service Contracts

Stay up to date with the latest Dlubal Software programs with a Service Contract. The Service Contract provides access to the latest program version.

With the Service Contract Pro, receive the same benefits as the Basic in addition to priority tech support through phone and screen sharing.

Further Information

RFEM is a Reliable Partner for My Daily Tasks

"Many thanks for yesterday's Dlubal Info Day which was perfectly planned and held by very well-trained staff.

RFEM is a reliable partner for my daily tasks in building construction, just great!"

Free Technical Support

Our free technical support is available for any questions related to our software. Take advantage of the following options to contact our experienced support team:

  • via email
  • via chat
    Procedure:
    • 1 Enter your name and email address in the chat window.
    • 2 Ask your question under "Message".
    • 3 Click "Start Chat".
    • 4 Receive an immediate response from our support team.

Chatting is possible during normal business hours. After business hours, leave your contact details and a message. We will get back to you as soon as possible by email.

In addition to personal support, we offer resources 24/7 through our website, including:

Additional Services with Service Contract Pro 

Customers with a Service Contract Pro receive the following preferential support services:

  • Support via phone
  • Priority online screen-sharing tech support coordinated by a Dlubal engineer

Support for Current Program Versions

If you are utilizing a program version that is older than two or more upgrade release versions or if a newer version was released two or more years prior to your current version, we will not be able to provide technical support for this version. Consider upgrading your version with a Dlubal sales representative. If you want to upgrade your version, please contact our sales department.

Please Note

It is helpful for our technical support team if you are able to provide the following information in your inquiries:

  • What is the exact version number of your program?
  • Which operating system are you using?
  • What kind of hardware are you using (processor, graphics card, memory, printer, and so on)?
  • Do you work with unusual hardware or software that may be causing the problem (for example, other software protected by a dongle)?
  • Is it possible to reproduce the problem? If yes, how?
  • Does the problem occur for a specific model only, or for all models?

For all questions sent via email, please attach the model in question (without results).

email [email protected]
Phone (267) 702-2815
Support Hours Mon - Thu:
Fri:
9:00 a.m. - 12:00 p.m., 1:00 p.m. - 5:00 p.m.
9:00 a.m. - 12:00 p.m., 1:00 p.m. - 2:30 p.m.
Our Support Team:
  • Amy Heilig (PE)
  • Cisca Tjoa (PE)
  • Alex Bacon (EIT)
  • Dipl.-Ing. (BA) Markus Baumgärtel
  • Daniel Dlubal, M.Sc.
  • Stine Effler, M.Sc.
  • Dipl.-Ing. (FH) René Flori
  • Dipl.-Ing. (FH) Stefan Frenzel
  • Dipl.-Ing. (FH) Walter Fröhlich
  • Dipl.-Ing. Thomas Günthel
  • Stefan Hoffmann, M.Sc.
  • Dipl.-Ing. (FH) Paul Kieloch
  • Dipl.-Ing. (FH) Bastian Kuhn, M.Sc.
  • Dipl.-Ing. (FH) Adrian Langhammer
  • Dipl.-Ing. (BA) Sandy Matula
  • Dipl.-Ing. Oliver Metzkes
  • Dipl.-Ing. (FH) Gerhard Rehm
  • Dipl.-Ing. Juliane Stopper-Akdag
  • Sonja von Bloh, M.Sc.
  • Dipl.-Ing. (FH) Robert Vogl

Contact us

Contact Dlubal

For questions or concerns, contact our free technical support via e-mail, chat or forum, or find various suggested solutions and useful tips on our FAQ page.

(267) 702-2815

[email protected]

Teamviewer

Teamviewer

Customers with Service Contract Pro have the advantage of using our video support.

For this, you need the TeamViewer program that can be downloaded here. Start the program and follow the instructions of your online advisor.

Newsletter

Receive information including news, useful tips, scheduled events, special offers, and vouchers on a regular basis.

Hotline is Outstanding

"Great praise to the hotline, which is really outstanding. I don't know anybody who is as easy to reach and provides such help."