FAQ 000070 EN-US

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I have installed RFEM without any problems. However, when opening the program, it does not start as a full version. A dialog box appears where the authorization file can be imported or the test licence can be started. The dongle lights up and should work. What can I do?

Answer

You have probably carried out the installation without the administrator rights or without the current authorization file.

  • In the first case, it is necessary to allow the write access for the respective user regarding the file folders of the Dlubal Software programs in Windows Explorer. Then, import the authorization file AUTHOR.INI again by using the RFEM menu "Help → Authorization."
  • In the second case, you only need to enter the current authorization file that you can download from the Dlubal Software homepage. For this, enter your user data at My Account. Then, you can import AUTHOR.INI as descibed above.

Keywords

authorization input licensing installation

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  • Updated 11/08/2020

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