3872x
002235
2019-09-30

Question

How can I completely remove and reinstall the dongle driver?


Answer:

Please follow the new instructions to uninstall and reinstall your dongle drivers:

1. Download the latest driverhereand save + extract the ZIP file directly under C:\temp.

2. Remove the dongle.

3. Open the command prompt (run cmd as administrator) and start the file with the following options (see Image 01):

"C:\temp\haspdinst.exe -fr -kp –purge" (omit quotation marks; uninstall the drivers).

4. If the procedure was successful, please restart your computer with:

5. Now, install the driver in the console as follows: "C:\temp\haspdinst.exe –i"

6. Plug in the dongle again.


Author

Mr. Günthel provides technical support for our customers.