FAQ 002239 EN-US

12/01/2017

General

Which Dlubal folders should be shared when having issues with the anti-virus software?

Answer

The anti-virus software on your computer may cause issues. Please exclude the following folders from the virus scanner:

- Program folder Dlubal for 64-bit applications, such as RSTAB 8 and RFEM 5, if installed as 64-bit application. It has usually the following path:

C:\Program Files\Dlubal


- Program folder Dlubal for 32-bit applications, such as RSTAB 7 and RFEM 4. It has usually the following path:

C:\Program Files (x86)\Dlubal - Programmdaten Dlubal C:\ProgramData\Dlubal


- Folder for temporary files:

Open RSTAB or RFEM and click the program options (menu command "Options > Program Options") to find the correct path. Select in the "Category" list "Working Directory". The line below the list displays the path.

Keywords

anti-virus software

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