FAQ 002289 EN-US

Licensing & Authorization RFEM RSTAB

When starting the program, I get warning No. 10312 - Program authorization failed. How can I start the program with the correct authorisation?

Answer

In this case, you are using a program version which is not covered by the authorization file (AUTHOR.INI) used by you.

Example: You received an authorization file in 2015 which expires on 31.12.2015. If you are now installing a program version from 2016, you will receive a warning after having imported the authorization file.

In this case, you need a current authorization file which you can download from the Dlubal Extranet. This requires, of course, a valid service contract. If you don't have any access data, please contact your system administrator or our customer support at support@dlubal.com.

If you don't have a valid service contract yet, please contact our sales team at sales@dlubal.com.

Keywords

10312, warning No.10312, authorization

RFEM Main Program
RFEM 5.xx

Main Program

Structural engineering software for finite element analysis (FEA) of planar and spatial structural systems consisting of plates, walls, shells, members (beams), solids and contact elements

RSTAB Main Program
RSTAB 8.xx

Main Program

The structural engineering software for design of frame, beam and truss structures, performing linear and nonlinear calculations of internal forces, deformations, and support reactions