When starting the program, I get the warning message No. 47 "The Dlubal product key does not match your license." How can I use the full version?

Answer

To solve this problem, we need further information. Please contact our support at the e‑mail address info-us@dlubal.com and send us the following information:

  • Diagnostics file authorization.txt
    You can create the file if you follow the instructions shown in Figure 02. For this, run the program in demo mode.
  • Specify which program you are running (RFEM, RSTAB, RX‑TIMBER, SHAPE‑THIN).
  • In the case you access a network dongle: is your computer located on the same network as the license server or is there a VPN connection used to communicate with the server? 

Thank you.

Keywords

warning 47 47 license problem dongle license number key

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