4429x
002305
2021-06-14

Dlubal Key Number and License Number

When starting the program, I get warning message No. 47 "The Dlubal product key does not match your license." How can I use the full version?


Answer:

To solve this problem, we need further information. Please contact our support team at the email address [email protected] and send us the following information:

  • Diagnostics file authorization.txt
    You can create the file if you follow the instructions shown in Image 02. To do this, run the program in demo mode.
  • Specify which program you are running (RFEM, RSTAB, RX‑TIMBER, SHAPE‑THIN).
  • In case you access a network dongle: is your computer located on the same network as the license server, or is a VPN connection used to communicate with the server?

Thank you.