772x
003220
2019-06-26

Question

I get the error message HASP_UPDATE_TOO_OLD when trying to import an update for our network dongle. What can I do?


Answer:
This error is displayed when importing an update that is older than the last imported update.
First, check in Admin Control Center at http://localhost:1947 under Features to see if the purchased modules are already available.
If not all of the purchased modules are available, please follow the instructions below:

Network dongle (hardware dongle):

Please send us the C2V file, which you can create using the RUS tool; see:

https://www.dlubal.com/en-US/support-and-learning/support/faq/001479

Network dongle (softlock):

Please send us the C2V file, which you can create directly in the Admin Control Center; see:

https://www.dlubal.com/en-US/support-and-learning/support/faq/002726