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2019-10-08

Question

What advantages do I gain with a service contract?


Answer:
We offer the "Basic" and "Pro" service contracts for each program family as well as for the individual programs.

The advantages of the "Basic" service contract are as follows:

  • Maintenance of the current program version and the previous version
  • Provision of updates (new features and functions, bug fixing, optimization, and standard adjustments) for all modules of the program family
  • Preferred treatment in email hotline support 
  • Benefits for future upgrades of the main programs
  • Avoiding necessary updates (one-time update) of the program family when buying or renting add-on modules later
The "Pro" service contract has the additional advantages:

  • Immediate telephone support by our service technician
  • Troubleshooting problems on your computer via remote maintenance software, if necessary