FAQ 003403 EN-US

10/08/2019

Frank Sonntag Sales RFEM RSTAB

What advantages do I get with a service contract?

Answer

We offer the service contracts "Basic" and "Pro" for each program family as well as for the individual programs.

The advantages of the "Basic" service contract are as follows:

  • Maintenance of the current program version and the previous version
  • Provision of updates (new features and functions, bug fixing, optimization, and standard adjustments) for all modules of the program family
  • Preferred treatment in the case of the hotline support by e-mail
  • Benefits for future upgrades of the main programs
  • Avoiding necessary updates (one-time update) of the program family when buying or renting add-on modules later
The service contract "Pro" has the additional advantages:

  • Immediate telephone support by our service technician
  • Troubleshooting problems on your computer via the remote maintenance software, if necessary

Keywords

Service contract Basic Service contract Pro Support TeamViewer Remote maintenance

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RFEM Main Program
RFEM 5.xx

Main Program

Structural engineering software for finite element analysis (FEA) of planar and spatial structural systems consisting of plates, walls, shells, members (beams), solids and contact elements

Price of First License
3,540.00 USD
RSTAB Main Program
RSTAB 8.xx

Main Program

The structural engineering software for design of frame, beam and truss structures, performing linear and nonlinear calculations of internal forces, deformations, and support reactions

Price of First License
2,550.00 USD