After starting the program as a full version and working with it for a certain period of time, an error message appears saying that the authorization failed when saving the file. What is the cause and how can I save my file anyway?

Answer

First information beforehand: If the program was started as a full version, it does not jump into the demo mode if the license cannot be found during the calculation or saving process.
It remains in waiting stage until the license is available again.

It is then necessary to distinguish the type of licensing.
  • Single-user license
  • Network license
For the single-user license, it should be checked if the hardlock was installed on the computer and if the indicator light situated at the end of the dongle is visible. If not, another USB port - preferably directly on the PC - should be used.

In case of a network license, the problem might be caused by a failure in the network connection. In the web-based license user interface http://localhost:1947/_int_/devices.html, it should be checked if the license key is available there.
Additionally, it is possible to look at the http://localhost:1947/_int_/features.html to see if a free license is available for the desired program or add-on module.

If the licensing problem persists, you can create a diagnostic report from the warning message. Send it to our client support.

Keywords

Warning No. 47 Warning No. 50 Program authorization failed Demo mode Sentinel key not found

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