In addition to our technical support (e.g. via chat), you’ll find resources on our website that may help you with your design using Dlubal Software.
Frequently Asked Questions (FAQ)
Customer Support 24/7
AnswerThe load case descriptions, load case numbers and also units can be hidden in the 'Project Navigator - Display'.
AnswerThe FAQs are not available in Excel, but the search for topics or topics is possible thanks to filters available on the FAQ page.You can enter the search expression or define the following criteria:
- Expression sought
- Family of programs
- Application Area
Frequently used functions and commands can be accessed by already implemented keyboard functions. For example, if you want to print a graphic, the corresponding shortcut is [Ctrl] + [P].
For a complete list of keyboard functions, see the attached link .
If no dialog box is active, press the [Enter] key to open the last used function. Thus, reapplication of data is easier (placing model or load objects once more in the work window, for example).
It is usually possible to arrange the individual presentation one or maximally two weeks in advance. Please send us three suggested date proposals. Our colleagues will contact you then.
The presentation itself runs via the program TeamViewer or GoToMeeting. You will receive a link to download the corresponding program in advance.
The presentation should take about one hour.
To find this function, right-click Extrude Line. In the detail settings, you can select it locally.This feature is explained in the attached video.
This cannot be answered in general, since experience has shown that every user has a different learning pace. Experience shows that familiarization with our programs is very quick due to the simple and intuitive usability.
The webinars and videos that we offer free of charge on our homepage also make it easier for you to get started with our software.
Did you find your question?
If not, contact us via our free e-mail, chat, or forum support, or send us your question via the online form.
Wind Simulation & Wind Load Generation
With the stand-alone program RWIND Simulation, wind flows around simple or complex structures can be simulated by means of a digital wind tunnel.
The generated wind loads acting on these objects can be imported to RFEM or RSTAB.
“Thank you for the valuable information.
I would like to pay a compliment to your support team. I am always impressed how quickly and professionally the questions are answered. I have used a lot of software with a support contract in the field of structural analysis, but your support is by far the best. ”