In addition to our technical support (e.g. via chat), you’ll find resources on our website that may help you with your design using Dlubal Software.
Frequently Asked Questions (FAQ)
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The logs or log files of an installation can be found under the following path:
C: \ Users \ Public \ Documents \ Dlubal \ Logs
AnswerIf this error occurs, the download did not run correctly. Please download the program again. Please note that the file can only be executed after the complete download.
AnswerMake sure that no planned installation is currently performed. In the Task Manager, this can be displayed as an active app and as a background process called 'Windows Installer'.If a Windows Installer is still displayed in the Task Manager after restarting the computer, it can be selected and closed by clicking the 'End Task' button.Then, the desired installation can be carried out.
AnswerThe capacity of your C drive: no longer allows installation of the program. You must choose another partition of your hard drive for installation. You can proceed as described below:
- Start by displaying the "Run" command from the Start menu by clicking Start Menu> Run (or the Windows + R key)
- Type regedit and confirm
- Open the key: HKEY_LOCAL_MACHINE \ SOFTWARE \ Microsoft \ Windows \ CurrentVersion
- On the right, double click on the key: ProgramFilesDir and modify the data of this key by the new path of the installation folder.
- For example, enter the path D: \ Program Files to change the partition on which the installation will take place.
- Finally, you restart the installation with a double-click on the icon.
AnswerThe license drivers are digitally signed. If you try to install a new license driver that is missing in the existing signature of your operating system, a message appears.
To solve this problem, please perform a Windows update. After having restarted the operating system, the installation should be completed.
Whether or not the download for RFEM or RSTAB is displayed in the download area of the Dlubal account depends on whether or not you have concluded a service contract for the respective product.If a service contract has been concluded for the respective product, the links for this product are visible.If no service contract has been concluded, no links are visible.If you purchase RFEM or RSTAB without a service contract at a specific time, you are entitled to use this program version. If you need the download link for the purchased program version, you can download it on our homepage in the 'Previous Program Versions' section.See the link to 'Download Previous Versions' below:
No, there is no separate installation file for the Viewer mode of RSTAB or RFEM.After carrying out the installation, a desktop icon with and without the addition "Viewer" is created automatically.There is only one installation file available for RSTAB or RFEM. It must be applied, no matter if using a licensed version, the viewer mode, or a trial version.For stand-alone programs (such as SHAPE-THIN, CRANEWAY, etc.), the viewer mode is not available.
The cause for this is that a service of the dongle driver is still in use and therefore can not be stopped by the installation.In this case, you have to manually close the corresponding service, e.g. hasplms.exe or hasplmv.exe, in the Services of the operating system. Afterwards, the installation should be possible without problems.
The Viewer for RFEM and RSTAB are nothing more than a full versions limited in their functionality.
RFEM and RSTAB are designed for the x86 processor architecture that is used in the majority of desktop computers and notebooks. Tablets are based on a different processor architecture (ARM) and operating system.
However, there is an option to use the Viewer. To do this, you would need to install Remote Desktop Client (for example, from Microsoft) on your tablet. This allows for a remote control of your office computer via the tablet.
In principle, it is possible to run our software on a Microsoft Surface Tablet. Please make sure that the tablet is equipped with the 64‑bit version of Windows 10. The latest versions of RFEM and RSTAB are only available for 64‑bit Windows.
However, a problem is that these tablets are only equipped with the Intel graphics chip. The OpenGL implementation in its graphics driver is not very good. This may lead to crashes. The problem of the current graphics driver is that the nodes may not be displayed in RFEM and RSTAB.
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