In addition to our technical support (e.g. via chat), you’ll find resources on our website that may help you with your design using Dlubal Software.
Frequently Asked Questions (FAQ)
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AnswerThe reason for this error message is the wrong title of the excel-sheet. The sheet with the acceleration data should be named "Acceleration Data" so that the module knows in which sheet the data is contained.
AnswerOur authorization has a service entry. This entry describes whether a customer has purchased our software from us with a valid service contract (Basic, Pro) or without a service contract.In the case of a service contract, the end date related to the service contract concluded with us is stored in the entry. This form of authorization then accepts all assigned versions with a creation date less than this date.For the other case without a service contract, only the current version number at the time of software purchase (e. G. example 5.19 - Major Version No. secondary number). In this variant, the authorization only accepts assigned versions with the same major and minor version numbers.
AnswerOn our website, you can access the product downloads by entering the login data (see Figure 1). Alternatively, you can access this page by selecting "Dlubal Software Account (Extranet)" in the program by selecting Help → Dlubal Software.
AnswerThe acceleration due to gravity can be changed in the "Options" tab of the model basic information (see Figure 1).
AnswerPlease open the Admin Control Center on the server via http: // localhost: 1947Then switch to the Update / Attach category and select the "V2C file (s)" provided by us via "Select file". Then press "Add file". If the update is successful, you will receive a message.
AnswerThe DUENQ cross-section consists of several non-contiguous partial cross-sections, so that in DUENQ it is calculated according to the theory of stiffening systems. DUENQ also gives a hint before the calculation. The dimensioning of such cross sections is not possible in add-on modules such as RF / STEEL EC3, RF / ALUMINUM etc.In most cases, however, the cross-sectional parts should be connected to each other. The FAQ describes how this connection can be modeled.
Log on to your Dlubal account on our website.
If you have ever had contact with us via email, signing in to your account should be easy. When logging on for the first time, you must "reset password" and then enter your own password (see Figure 01).
After signing in, you can find all AUTHOR.INI files that are up-to-date for your licenses under "Authorization Files" (see Figure 02).
In Table 2.1 of RF-CONCRETE Surfaces, the depth is not designable for some locations because the concrete compressive stress is too high there (see Figure 01). In this window, you can also check the design details for the result row selected in the table above by using the [Info] button. In a new window, the values show that the resistable membrane force is smaller than the design membrane force in the strut direction (see Figure 02).
The program displays a corresponding non-sensible message on all finite elements with concrete compressive stresses that are too high.
You can find the theoretical background to this design in the manual of RF-CONCRETE Surfaces, for example. You can download it using the literature link below or use the [F1] key to open the module.
In order to counteract the non-designability, it is possible to proceed as follows
- The non-desiderableness can be caused by singularities .
- As soon as the plate is not pure, the internal force size optimization may be the cause. It should be deactivated for shells and shells (Figure 3).
- It is possible that a third reinforcement direction is added (Figure 4).
- The concrete grade can be increased
- The surface thickness can be increased
If you select the design situation "Accidental - Snow - North German Plain," the coefficient for the accidental snow loads (Cesl = 2.30) is automatically taken into account when generating the load combinations. This design situation is usually generated in addition to the general design situations (ULS, SLS).
You can easily check whether a building is located in the North German Plain by entering the location data into the Geo-zone tool Snow, Wind and Seismic Zoning Maps on our homepage (see Figure 03).
AnswerInstall the latest dongle drivers on the new license server.http://download.dlubal.com/?file=Sentinel_LDK_GUI_setup.zip
If the new license server has the same IP address as the old server, the dongle can simply be changed over and no adjustments need to be made on the clients.
If the IP addresses are different, the IP address must be set on the clients either via the configuration in the Admin Control Center or via the hasplm.ini.
The procedure described above makes sense if client and server are not in the same subnet. Clients via VPN should have access or in advance a configuration in the Admin Control Center was made.
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