Frequently Asked Questions (FAQ)

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Customer Support 24/7

Knowledge Base

In addition to our technical support (e.g. via chat), you’ll find resources on our website that may help you with your design using Dlubal Software.

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Receive information including news, useful tips, scheduled events, special offers, and vouchers on a regular basis.

  • Answer

    The customer support and care is a fundamental pillar of the company policy.

    Our free technical support is available for any questions related to the Dlubal Software products. Take advantage of the following options to contact our experienced Support Team:
    • E-mail
    • Live chat
    With the Service Contract Pro, we provide additional services. The customers with an active Service Contract Pro can benefit from:
    • Support via Phone
    • Online support via video conferencing
    Project Support (on an hourly or daily basis)
    If you need a support throughout the realization of your project, we can provide the following services, among other things:
    • Modeling of a structure
    • Load application and combinations
    • Design according to various standards
    • Creating verifiable printout reports
    • General editing of the project
  • Answer

    After you have registered, you will receive a confirmation e-mail with a link that allows you to participate free of charge in the webinar. Please open this link a few minutes before the start of the webinar and follow the instructions.

    To participate in the webinar, you need a computer with Internet access as well as speakers, headphones, a headset or similar to hear the sound. Alternatively, you can dial in using a phone line for audio connection.

    Your microphone is muted during the webinar. However, you have the option to ask questions by Chat.

  • Answer

    You can find the chat window in the bottom right on our homepage: https://www.dlubal.com/en-US, see picture.

Contact us

Contact Dlubal Software

Did you find your question?
If not, contact us via our free e-mail, chat, or forum support, or send us your question via the online form.

(267) 702-2815

info-us@dlubal.com

First Steps

First steps

We provide hints and tips to help you get started with the main programs RFEM and RSTAB.

Wind Simulation & Wind Load Generation

With the stand-alone program RWIND Simulation, wind flows around simple or complex structures can be simulated by means of a digital wind tunnel.

The generated wind loads acting on these objects can be imported to RFEM or RSTAB.

Your support is by far the best

“Thank you for the valuable information.

I would like to pay a compliment to your support team. I am always impressed how quickly and professionally the questions are answered. I have used a lot of software with a support contract in the field of structural analysis, but your support is by far the best. ”