In addition to our technical support (e.g. via chat), you’ll find resources on our website that may help you with your design using Dlubal Software.
Frequently Asked Questions (FAQ)
Customer Support 24/7
AnswerIf this error occurs, the download did not run correctly. Please download the program again. Please note that the file can only be executed after the complete download.
AnswerAll add-on modules present a part of the RFEM/RSTAB main program installation. They can be activated via the Add-on Modules menu (see video). Some add-on modules need to be activated in the Basic Data (e.g. Form-Finding).
Whether the download of RFEM or RSTAB is displayed or not in the Download section of your Dlubal Account, depends on whether you have a service contract for the respective product or not.If a service contract has been concluded for the respective product, the links for this product are visible.If no service contract has been concluded, no links are visible.If you purchase RFEM or RSTAB without the service contract at a specific time, you are entitled to use this program version. If you need the download link for the purchased program version, you can download it on our homepage in the "Previous Program Versions" section.See the link to "Download Previous Versions" below.
AnswerOn our website, you can access the product downloads by entering your login data in the upper part (see Figure 01). As an alternative, you can access this site if you click on "My Account (Extranet)" under Help → Dlubal Online in the program.
The RFEM/RSTAB includes the add-on modules in the program portfolio. This means that if you want to test any module, it is usually sufficient to download the main program here.
Only the standalone programs such as SHAPE-MASSIVE must be downloaded separately.
All download links on our server are in order. However, the installations contain very large files. They are significantly larger than 1 GB.
You may have a limited download size in your network, or there could be a problem with your Internet connection.
Please contact your administrator for this. If the problem persists, then it is possible to send you the current version on a USB stick by post. In this case, contact the support via e-mail (firstname.lastname@example.org).
After you have registered, you will receive a confirmation e-mail with a link that allows you to participate free of charge in the webinar. Please open this link a few minutes before the start of the webinar and follow the instructions.
To participate in the webinar, you need a computer with Internet access as well as speakers, headphones, a headset or similar to hear the sound. Alternatively, you can receive the sound over a telephone (normal landline costs).
Your microphone is muted during the webinar. However, you have the option to ask questions by Chat.
This is a false alarm. However, our installation files are definitely free of viruses and other malware. This is checked carefully each time a new customer version is released.
The files are transferred via a secure https connection, which prevents manipulation during the transfer.
Did you find your question?
If not, contact us via our free e-mail, chat, or forum support, or send us your question via the online form.
Wind Simulation & Wind Load Generation
With the stand-alone program RWIND Simulation, wind flows around simple or complex structures can be simulated by means of a digital wind tunnel.
The generated wind loads acting on these objects can be imported to RFEM or RSTAB.
“Thank you for the valuable information.
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