In addition to our technical support (e.g. via chat), you’ll find resources on our website that may help you with your design using Dlubal Software.
Frequently Asked Questions (FAQ)
Customer Support 24/7
AnswerOn our website, you can access the product downloads by entering the login data (see Figure 1). Alternatively, you can access this page by selecting "Dlubal Software Account (Extranet)" in the program by selecting Help → Dlubal Software.
AnswerThe modules are integrated into the program portfolio of RFEM / RSTAB. That is, if you want to test any module, it usually suffices to download the main program here.Only the independent programs eg DUENQ you have to download separately.
All download links on our server are ok. However, the installations are very large files. They are significantly larger than 1 GB.
There may be a limit on download size in your network, or there may be a problem with your Internet connection.
Please contact your administrator for this. If the problem can not be solved, then there is also the possibility to send you the current version on a USB stick by post. In this case, contact the support via e-mail ( email@example.com ).
Once you have registered, you will receive a confirmation email with a link that will allow you to participate in the webinar for free. Please open this link a few minutes before the start of the webinar and follow the instructions.
To participate in the webinar you need a computer with internet access as well as speakers, headphones, headset or similar to hear the sound. Alternatively, you can also receive the sound over a telephone (normal landline costs). You can ask via chat in the webinar.
This is a false alarm. Our installation files are definitely free from viruses and other malware. This is carefully checked before each release of a new customer version.
The files are transmitted via a secure https connection, so that manipulation during transmission is also excluded.
It is a false alarm.
Did you find your question?
If not, contact us via our free e-mail, chat, or forum support, or send us your question via the online form.
Your support is by far the best
“Thank you very much for the useful information.
I would like to pay a compliment to your support team. I am always impressed how quickly and professionally the questions are answered. In the industry of structural analysis, I use several software including service contract, but your support is by far the best.”