In addition to our technical support (e.g. via chat), you’ll find resources on our website that may help you with your design using Dlubal Software.
Frequently Asked Questions (FAQ)
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AnswerThe option to control how new structural elements are applied to the already existing, deformed structure in the design states.Starting position:The new elements are applied with orientation to the initial position, that is, the provided geometry. The deformations are compensated throughout the construction process. Theoretically, there is a buckling in the geometry (Figure 02 1.)Tangential:The new elements are applied with the orientation of already deformed elements that are already existing, that is, tangent to them. Deformations are not compensated during the construction process. Theoretically, there is no buckling in the geometry (Figure 02 2.)
AnswerIf the program has already been installed on the computer, the installation data of the folders for the general data and the projects are greyed out in the installation wizard. Thus, a subsequent change is no longer allowed.
Only after all Dlubal applications have been uninstalled can they be accessed when reinstalled.
AnswerThe DICKQ program is only available as a 32-bit version. You can also use them on a computer with a 64-bit operating system.
No, the old versions will not be uninstalled. Thus, several versions of RFEM can be used simultaneously on the computer, which makes sense in many cases.
If you want to uninstall an old RFEM version, you can do so with the following command:
msiexec -x <old MSI package>
For a complete list of all msiexec capabilities, use the following command:
All download links on our server are ok. However, the installations are very large files. They are significantly larger than 1 GB.
There may be a limit on download size in your network, or there may be a problem with your Internet connection.
Please contact your administrator for this. If the problem can not be solved, then there is also the possibility to send you the current version on a USB stick by post. In this case, contact the support via e-mail ( firstname.lastname@example.org ).
The installation of RSTAB and RFEM on a terminal server is possible.
Prerequisite is a network license.
There is a technical limitation. When accessing a terminal server via Remote Desktop Protocol (RDP), it is not possible to use OpenGL hardware acceleration. This leads to a slightly slower working in the graphics for large models.
This is a false alarm. Our installation files are definitely free from viruses and other malware. This is carefully checked before each release of a new customer version.
The files are transmitted via a secure https connection, so that manipulation during transmission is also excluded.
It is a false alarm.
With one click you can not install the Dlubal products. But there are tools to make the installation much more efficient.
Download the batch installer.
Place this program in any folder and save the Dlubal installation packages in the same folder or subfolders.
Start the installer.exe with a double-click. You will then be asked which products you would like to install and you can install them one after the other without the need of further mouse clicks.
Installation problems often have the following causes:
- Antivirus software
- User rights
- Windows updates
The software has not been installed properly. Please uninstall the program and install it again.
Make sure that your antivirus program is disabled during installation and the installation file is started by right-clicking and selecting the shortcut menu option "Run as Administrator."
Did you find your question?
If not, contact us via our free e-mail, chat, or forum support, or send us your question via the online form.
Your support is by far the best
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I would like to pay a compliment to your support team. I am always impressed how quickly and professionally the questions are answered. In the industry of structural analysis, I use several software including service contract, but your support is by far the best.”