In addition to our technical support (e.g. via chat), you’ll find resources on our website that may help you with your design using Dlubal Software.
Frequently Asked Questions (FAQ)
Customer Support 24/7
We have received a NET softlock and activated it successfully on the license server. However, after the installation of the programs on a user's PC, the "Authorization" dialog box appears when starting the program. If I select the "Use full version" option and refer to the authorization file, I get a message saying that the license has already been activated. What should I do?
AnswerIf there is no authorization file already being used on the computer, the program tries to reactivate the softlock. Since this is already active, the corresponding message appears. There are two ways to apply the already activated license to the clients.
- Select the "Use demo version" option in the "Authorization" dialog box and load the authorization file as follows: Help → Authorization → Load Authorization File
- Rename the AUTHOR.ini file to AUTHORE.ini and save it in the directory C:\ProgramData\Dlubal\Global\General Data.
AnswerYes, this is possible. In addition to the conventional hardlock dongle (USB dongle), it is also possible to use a softlock dongle. A virtual fingerprint is created for the identification and thus, the license is linked to the computer or to the virtual machine. It is important to pay attention to the properties described under the link below.
AnswerYou can examine this port using the Telnet client. To do this, the Telnet client must first be activated via the Windows internal components (see figure). If this is the case, you can start the following command at the prompt:
telnet xxx.xxx.xxx.xxx 1947 (with "xxx.xxx.xxx.xxx" - IP address of the server)
If the entry follows an empty window, the connection is successful. If the Telnet client can not establish a connection, this will be output and your IT will establish communication from port 1947.
AnswerIn this case, we can manually activate the NET softlock.
The installation of the dongle driver should be carried out beforehand, then open the Admin Control Center on the server in a web browser of your choice.
Then go to the Diagnostics category. Here you can create a fingerprint file using the "ID" button in the upper right corner of the window.
Please send this file to firstname.lastname@example.org, specifying your customer number.
You will receive a "V2C" file from us.
In the Admin Control Center on the server, go to the "Update Attach" category and upload the "V2C file to the server."
If the activation is successful, you will receive a corresponding message.
Note: The NET softlock activation must be done with administrator rights.
Install Dongle Driver
Install the current dongle driver on the server. You can download it under the following links:
- GUI Version (User Interface):
- Command Line Version:
After unpacking, you can install the software package by typing haspdinst -i into the command line.
Run Activation Key
Download the "ActivationKey.zip" file under the following link:
Save this file to the server and extract the ZIP file. Run the "ActivateKey.exe" file on the server.
Import Authorization File
The dialog box "Dlubal SL Key Activator" appears. Use the [Browse] button to set the path to the "AUTHOR.INI" file. You have obtained this authorization file from our sales department.
If the authorization file is detected, the key number is displayed in the "Activation" section.
Click the [Activate] button to activate the software license. For this, the Internet connection is necessary!
Further information can be found in the PDF document attached.
- GUI Version (User Interface):
The NET softlock (NET‑SL) must be activated once on a PC, server or a virtual server. For this, use the instructions (Installation.pdf) attached under Downloads.
By activating the NET‑SL, it is connected to the PC by the mainboard ID and hard disk ID for physical computers. For virtual machines, it is connected by using the CPU characteristic and the virtual MAC address.
If a NET‑SL is activated on a PC, no formatting of the hard disk or reinstalling of the operating system should be carried out. No change of mainboard or hard disk is allowed either.
If a NET-SL is installed on a virtual machine, it is necessary to make sure that the virtual MAC address is static and that the CPU characteristic cannot be changed. The UUID ( Universally Unique Identifier) is also checked . Virtual machines must not be copied (cloned) or moved.
If you have to change anything on this PC or the virtual machine, transfer the NET‑SL to another computer or virtual machine in advance as described in the attached instructions (Rehosting.pdf).
Did you find your question?
If not, contact us via our free e-mail, chat, or forum support, or send us your question via the online form.
Wind Simulation & Wind Load Generation
With the stand-alone program RWIND Simulation, wind flows around simple or complex structures can be simulated by means of a digital wind tunnel.
The generated wind loads acting on these objects can be imported to RFEM or RSTAB.
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