In addition to our technical support (e.g. via chat), you’ll find resources on our website that may help you with your design using Dlubal Software.
Frequently Asked Questions (FAQ)
Customer Support 24/7
Error code 55: HASP_UPDATE_TOO_NEWorError Code 54: HASP_UPDATE_TOO_OLDWhat could be the reason?
AnswerThe updates of the network licenses are bound to an internal consecutive numbering.If the correct order is not applied exactly, one of these messages will appear.The error code 55 was probably forgotten to import an older update file.If the older update is performed first, then the new file should be accepted afterwards.The Error Code 54 was probably used instead of the current C2V file an outdated. The message will also appear when trying to apply the most recent update a second time. In that case, the Sentinel Admin Control Center (ACC) should check to see if the new programs and / or modules and / or the number of licenses are up-to-date.http: // localhost: 1947 / _INT_ / features.html
AnswerPlease open the Admin Control Center on the server via http: // localhost: 1947Then switch to the Update / Attach category and select the "V2C file (s)" provided by us via "Select file". Then press "Add file". If the update is successful, you will receive a message.
Enclosed you will receive a V2C file. Please open your WEB Browser and enter the following address http: // localhost: 1947 In the opening Control Center proceed as described in the picture. Then you can switch to the "Sentinel Keys" category and should see the dongle with your ID there. The installed software works now again as a full version.
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