In addition to our technical support (e.g. via chat), you’ll find resources on our website that may help you with your design using Dlubal Software.
Frequently Asked Questions (FAQ)
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Please try to install the latest driver or the latest program version first. The link for the driver can be found below.
Reload the v2c file after the installation. If it does not work, please send us authorization.txt, which you can create by clicking Help → Authorization → Diagnostics.
AnswerThis error is displayed when importing an update that is older than the last imported update.First, check in Admin Control Center at http://localhost:1947 under Features if the purchased modules are already available.
If not all of the purchased modules are available, please follow the instructions below:Network dongle (hardware dongle):
Please send us the C2V file, which you can create by using the RUS tool, see:
https://www.dlubal.com/en-US/support-and-learning/support/faq/001479Network dongle (softlock):Please send us the C2V file, which you can create directly in the Admin Control Center, see:
AnswerThe updates of the network licenses are linked to an internal consecutive numbering.If the correct sequence is not applied exactly, one of these messages appears.For Error Code 55, it was probably forgotten to import an older update file.If you implement the older update first, the new file should subsequently be accepted, too.For Error Code 54, an outdated C2V file was probably used instead of the up-to-date C2V file. The message appears even if you try to apply the latest update a second time. In this case, it is recommended to check in the ACC (Sentinel Admin Control Center) whether the new programs and/or modules and/or the number of licenses are up-to-date.http://localhost:1947/_int_/features.html
AnswerPlease open the Admin Control Center on the server via http: // localhost: 1947Then switch to the Update / Attach category and select the "V2C file (s)" provided by us via "Select file". Then press "Add file". If the update is successful, you will receive a message.
Enclosed you will find a V2C file. Please open your WEB browser and enter the following address http://localhost:1947. In the opening Control Center, proceed as described in the figure. Then, you can go to the 'Sentinel Keys' category and should see the dongle with your ID. The installed software now works as a full version again.
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Wind Simulation & Wind Load Generation
With the stand-alone program RWIND Simulation, wind flows around simple or complex structures can be simulated by means of a digital wind tunnel.
The generated wind loads acting on these objects can be imported to RFEM or RSTAB.
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