In addition to our technical support (e.g. via chat), you’ll find resources on our website that may help you with your design using Dlubal Software.
Frequently Asked Questions (FAQ)
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Check whether the signal light of the dongle is on (see Figure 01). If it does not light up, try another USB slot, preferably using directly a motherboard and not a USB hub or the front of the computer.
If the light is still not on, use another PC to test it. If the result is the same, the dongle is most likely damaged and needs to be replaced.
If the error message appears, despite the signal light is on, please make sure that you are using the most current authorization file.
If you cannot solve the problem, please send us a screenshot of the error message, a brief description of the problem and the diagnostic file that you can generate by using the program menu "Help" (see Figure 02).
If you are using a single-user license (as a student, for example), make sure that you do not try to get access to this license via remote access. Moreover, a single-user license cannot be used on virtual machines. Both cases cannot be covered by a single-user license.
If you see this message when trying to access a network dongle, it may be due to the server's response time. Copy the hasp_48521.ini file into the folder
C:\Users\#USER#\AppData\Local\SafeNet Sentinel\Sentinel LDK\
(replace #USER# with your user name).
Then, open the hasp_48521.ini file. Enter the IP address of the dongle server as well as the access times (see Figure 02).
If you access the dongle server via VPN connection, please make sure that the IP address of the dongle server is stored in Admin Control Center (see FAQ 002070).
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