In addition to our technical support (e.g. via chat), you’ll find resources on our website that may help you with your design using Dlubal Software.
Frequently Asked Questions (FAQ)
Customer Support 24/7
AnswerFirst information beforehand: If you run the program as a full version, it does not jump into the demo mode if the license cannot be found during the calculation or saving process.It remains in a waiting mode until the license is available again.It is then necessary to distinguish the type of licensing.
In the case of a single-user license, you should check whether the hardlock was installed on the computer, and whether the indicator light situated at the end of the dongle is visible. If not, you should use another USB port, preferably directly on the PC.In the case of a network license, the problem might be caused by a failure in the network connection. In the web-based license user interface http://localhost:1947/_int_/devices.html, you should check if the license key is available.Furthermore, it is possible to look at http://localhost:1947/_int_/features.html to see if a free license is available for the respective program or add-on module.If the licensing problem persists, you can create a diagnostic report from the warning message. Send it to our customer support.
- Single-user license
- Network license
Check whether the signal light of the dongle is on (see Figure 01). If it does not light up, try another USB slot, preferably using directly a motherboard and not a USB hub or the front of the computer.
If the light is still not on, use another PC to test it. If the result is the same, the dongle is most likely damaged and needs to be replaced.
If the error message appears, despite the signal light is on, please make sure that you are using the most current authorization file.
If you cannot solve the problem, please send us a screenshot of the error message, a brief description of the problem and the diagnostic file that you can generate by using the program menu "Help" (see Figure 02).
If you are using a single-user license (as a student, for example), make sure that you do not try to get access to this license via remote access. Moreover, a single-user license cannot be used on virtual machines. Both cases cannot be covered by a single-user license.
If you see this message when trying to access a network dongle, it may be due to the server's response time. Copy the hasp_48521.ini file into the folder
C:\Users\#USER#\AppData\Local\SafeNet Sentinel\Sentinel LDK\
(replace #USER# with your user name).
Then, open the hasp_48521.ini file. Enter the IP address of the dongle server as well as the access times (see Figure 02).
If you access the dongle server via VPN connection, please make sure that the IP address of the dongle server is stored in Admin Control Center (see FAQ 002070).
Did you find your question?
If not, contact us via our free e-mail, chat, or forum support, or send us your question via the online form.
Wind Simulation & Wind Load Generation
With the stand-alone program RWIND Simulation, wind flows around simple or complex structures can be simulated by means of a digital wind tunnel.
The generated wind loads acting on these objects can be imported to RFEM or RSTAB.
“Thank you for the valuable information.
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