Frequently Asked Questions (FAQ)

Search FAQ




Customer Support 24/7

Knowledge Base

In addition to our technical support (e.g. via chat), you’ll find resources on our website that may help you with your design using Dlubal Software.

Newsletter

Receive information including news, useful tips, scheduled events, special offers, and vouchers on a regular basis.

  • Answer

    This problem is often caused by insufficient user rights required for RFEM, RSTAB, SHAPE-THIN, SHAPE-MASSIVE etc.

    Rights for Folders
    A user of Dlubal Software programs needs write and read access permissions for the following folders:

    • Dlubal Software program folders RFEM 5.xx, RSTAB 8.xx, SHAPE‑THIN 8.xx, etc.
      You can find them in the directory C:\Program Files\Dlubal by default.

    • Dlubal Software master data folder General Data.
      Each program has the own master data folder. By default, this folder can be found in the directory C:\ProgramData\Dlubal\RFEM 5.xx, C:\ProgramData\Dlubal\RSTAB 8.xx, etc.

    • Folders of Dlubal Software projects

    • Folders of temporary files. By default, these folders can be found in the directory C:\Users\"login name"\AppData\Local\Temp\Dlubal. The path of the working directories can be checked in the Program Options dialog box in RFEM/RSTAB.
    The rights can be assigned using the Explorer: select the folder and open the properties. In the Security tab, you can then define full access for a User group or for a selected user, for example.

    Rights for Registry
    In addition, a user needs the write and read access permissions for the following registry entries:

    • HKEY_LOCAL_MACHINE\SOFTWARE\DLUBAL

    • HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\DLUBAL

    • HKEY_CURRENT_USER\Software\DLUBAL
    These rights can be assigned in the registry editor, which can be opened by entering regedit in the start menu text box. Set the path and select the DLUBAL entry. Using the menu "Edit → Permissions," you can the define full access for a User group or for a selected user.

    Find more information in the video about user rights.

Contact us

Contact Dlubal Software

Did you find your question?
If not, contact us via our free e-mail, chat, or forum support, or send us your question via the online form.

(267) 702-2815

info-us@dlubal.com

First Steps

First steps

We provide hints and tips to help you get started with the main programs RFEM and RSTAB.

Your support is by far the best

“Thank you very much for the useful information.

I would like to pay a compliment to your support team. I am always impressed how quickly and professionally the questions are answered. In the industry of structural analysis, I use several software including service contract, but your support is by far the best.”