In addition to our technical support (e.g. via chat), you’ll find resources on our website that may help you with your design using Dlubal Software.
Frequently Asked Questions (FAQ)
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AnswerComments that have been subsequently changed in the main program are not automatically updated in the add-on module if a different comment was previously entered in the add-on module. This allows the user to use other comments in the add-on module than in the main program. If the comments in the add-on module are to be synchronized with those in the main program, all comments in the add-on module must be deleted, the input field must be changed and then the module must be closed with "OK". When the module is opened again, the comments are read in again.
Error code 55: HASP_UPDATE_TOO_NEWorError Code 54: HASP_UPDATE_TOO_OLDWhat could be the reason?
AnswerThe updates of the network licenses are bound to an internal consecutive numbering.If the correct order is not applied exactly, one of these messages will appear.The error code 55 was probably forgotten to import an older update file.If the older update is performed first, then the new file should be accepted afterwards.The Error Code 54 was probably used instead of the current C2V file an outdated. The message will also appear when trying to apply the most recent update a second time. In that case, the Sentinel Admin Control Center (ACC) should check to see if the new programs and / or modules and / or the number of licenses are up-to-date.http: // localhost: 1947 / _INT_ / features.html
AnswerPlease open the Admin Control Center on the server via http: // localhost: 1947Then switch to the Update / Attach category and select the "V2C file (s)" provided by us via "Select file". Then press "Add file". If the update is successful, you will receive a message.
AnswerThe information about changes, new features and adjustments in the updates can be found on our homepage in the Update Reports section.
Probably the * .dll and * .tlb files on your computer were not updated correctly. please follow these instructions:
1. Please rename the following folders in Dlubal.bak:
C: \ Program Files (x86) \ Common Files \ Dlubal
C: \ Program Files \ Common Files \ Dlubal
2. Reinstall the RSTAB
3. Move files from the newly created Dlubal folders to the respective Dlubal.bak folder (overwrite everything)
4. Rename Dlubal.bak folder in Dlubal
The main versions of the program (RFEM 5.17.xx, 5.18.xx, 5.19.xx, etc.) is always installed in parallel and can be used concurrently. If this is not desired, you can uninstall the previous version at the end of the installation. Intermediate updates (RFEM 5.17.x1, 5.17.x2, etc.) are always installed over the previous version.
The projects are imported, of course. It is recommended to save the personal settings in the configuration manager before uninstalling the old version (see Figure). You can import it again after the update, if necessary.
In the program, there is the option of an automatic search for updates:
Select the menu "Options → Program Options." In the Program tab of the dialog box, you can specify whether and after how many days you want the program to search for updates (see Figure 01).
In the "Help" menu, you can also check for updates manually (see Figure 02).
All printout report headers that you have created in the printout report by using the menu "Settings → Header" are stored in the DlubalProtocolConfig.cfg file. They can be found in the master data folder (by default, C:\ProgramData\Dlubal\Global\General Data). Any changes in this file become effective when you save the model.
Specifications for your printout report template are saved in the file RfemProtocolConfig.cfg or RstabProtocolConfig.cfg. You should also save these files before a new installation.
If you have created combination schemes, they are saved in the KombinSchema.dat file available in the master data folder.
You can also save the entire General Data folder before the next installation in order to keep the user-defined files.
The projects connected in Project Manager are managed in the PRO.DLP file. This is located in the folder C:\ProgramData\Dlubal\Global\Project Manager by default. If you want to uninstall RFEM or RSTAB before an update, you should save this file, too.
Finally, there is also the option to export the settings used in the program, such as display properties, fonts, toolbars, and so on, in a file and reimport them, if necessary. You can access this function using the menu "Options → Configuration Manager" (see FIgure).
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