In addition to our technical support (e.g. via chat), you’ll find resources on our website that may help you with your design using Dlubal Software.
Frequently Asked Questions (FAQ)
Customer Support 24/7
According to EN 1991‑1‑3, the snow load must be multiplied by the factor of 0.8 for the snow load on a roof. Therefore, the following load results:
sk = 5 kN/m² × 0.8 = 4 kN/m²
If the load has already been calculated for the roof, you can enter the load completely under the user-defined loads. This is shown in Figure 01 and in the video.
AnswerPrevious program versions can be downloaded from the menu item 'Support and Training' of the Dlubal website (see the Figure). You can find the relevant link below this FAQ.
AnswerIn RX‑TIMBER, you can create a user-defined material as a new material in the material library (see the figure), similar to the programs RFEM/RSTAB.In contrast to RFEM/RSTAB, the category is set to "timber" in this case.
AnswerIf using a real computer with the Windows operating system and there were no hardware changes and/or new installation of the operating system, the license problem is usually caused by the following:
- The mandatory service "Sentinel LDK License Manager" may be damaged after a Windows update.
- The antivirus program blocks the hasplms.exe file.
- Other security software (for example, Sandboxie) prevents proper communication of the license service.
AnswerTo recognize the background of your license issue, we need the diagnostics file. You can create the file by using the menu Help → Authorization → Diagnostics (see Figure 01). For this, simply run the program in the demo version.In RX‑TIMBER, you can create this file by using the menu Help → System Diagnostics (see Figure 02).
AnswerIf this error occurs, the download did not run correctly. Please download the program again. Please note that the file can only be opened after the complete download.
AnswerFirst information beforehand: If you run the program as a full version, it does not jump into the demo mode if the license cannot be found during the calculation or saving process.It remains in a waiting mode until the license is available again.It is then necessary to distinguish the type of licensing.
In the case of a single-user license, you should check whether the hardlock was installed on the computer, and whether the indicator light situated at the end of the dongle is visible. If not, you should use another USB port, preferably directly on the PC.In the case of a network license, the problem might be caused by a failure in the network connection. In the web-based license user interface http://localhost:1947/_int_/devices.html, you should check if the license key is available.Furthermore, it is possible to look at http://localhost:1947/_int_/features.html to see if a free license is available for the respective program or add-on module.If the licensing problem persists, you can create a diagnostic report from the warning message. Send it to our customer support.
- Single-user license
- Network license
AnswerMake sure that there is no planned installation currently in progress. In Task Manager, this can be displayed as an active app and as a background process called "Windows Installer."If Windows Installer is still displayed in Task Manager after restarting the computer, it can be selected and closed by clicking the "End Task" button.Then, you can carry out the desired installation.
We have received a NET softlock and activated it successfully on the license server. However, after the installation of the programs on a user's PC, the "Authorization" dialog box appears when starting the program. If I select the "Use full version" option and refer to the authorization file, I get a message saying that the license has already been activated. What should I do?
AnswerIf there is no authorization file already being used on the computer, the program tries to reactivate the softlock. Since this is already active, the corresponding message appears. There are two ways to apply the already activated license to the clients.
- Select the "Use demo version" option in the "Authorization" dialog box and load the authorization file as follows: Help → Authorization → Load Authorization File
- Rename the AUTHOR.ini file to AUTHORE.ini and save it in the directory C:\ProgramData\Dlubal\Global\General Data.
AnswerThe license drivers are digitally signed. If you try to install a new license driver that is missing in the existing signature of your operating system, the corresponding message appears.
To fix this problem, please run Windows Update. After you restart the operating system, the installation should be completed.
Did you find your question?
If not, contact us via our free e-mail, chat, or forum support, or send us your question via the online form.
Wind Simulation & Wind Load Generation
With the stand-alone program RWIND Simulation, wind flows around simple or complex structures can be simulated by means of a digital wind tunnel.
The generated wind loads acting on these objects can be imported to RFEM or RSTAB.
“Thank you for the valuable information.
I would like to pay a compliment to your support team. I am always impressed how quickly and professionally the questions are answered. I have used a lot of software with a support contract in the field of structural analysis, but your support is by far the best. ”