In addition to our technical support (e.g. via chat), you’ll find resources on our website that may help you with your design using Dlubal Software.
Frequently Asked Questions (FAQ)
Customer Support 24/7
Except for RWIND Simulation, all Dlubal Software products use the same dongle driver. Therefore, the one-time update or installation is sufficient, for example.
AnswerIf this error occurs, the download did not run correctly. Please download the program again. Please note that the file can only be opened after the complete download.
If the results are not displayed exponentially (Figure 01), but as integers, it is necessary to minimize the number of decimal places, see Figure 02: menu "Options," "Units and Decimal Places."
Another option would be to change the unit, for example, from "mm" to "cm."
There are optional service contracts for the RFEM, RSTAB, and RX-TIMBER program families.
Service contracts guarantee the maintenance of the product as well as the use of new features via provided updates. Moreover, a service contract provides you with more favourable prices for the future upgrades.
See the price list for the current prices for service contracts and program upgrades:
Generally, RFEM and RSTAB are available for Windows only. We recommend to only use Dlubal Software programs on a PC with this operating system.
The directory tree in Project Manager is managed in the file PRO.DLP. This is located in the folder C:\ProgramData\Dlubal\Global\Project Manager by default. You can check the directory paths of Project Manager in the "Program Options" dialog box (click the Project Manager menu "Edit → Program Options").If you copy the PRO.DLP file from your old computer to the corresponding folder of the new computer, the original structure will be restored in Project Manager. It is no longer necessary to integrate the individual projects.Important: In order to connect the projects on the new computer correctly, the projects have to be stored in the same place. Therefore, copy the project data in the directories and folders with the same name on the new computer.Furthermore, you can transfer user-defined libraries:
- Printout Report Header
DlubalProtocolConfigNew.cfg in the folder C:\ProgramData\Dlubal\Global\General Data
- Report Templates
RfemProtocolConfig.cfg (RFEM) in the folder C:\ProgramData\Dlubal\RFEM 5.xx\General Data or RstabProtocolConfig.cfg (RSTAB) in the folder C:\ProgramData\Dlubal\RSTAB 8.xx\General Data
- User-Defined Cross-Section Library
EigProf.dat in the folder C:\ProgramData\Dlubal\RFEM 5.xx\General Data (RFEM) or C:\ProgramData\Dlubal\RSTAB8.xx\General Data (RSTAB)
- User-Defined Material Library
The material library consists of two files: Materialien.dbd and Materialien_User.dbd in the folder C:\ProgramData\Dlubal\RFEM 5.xx\General Data (RFEM) or C:\ProgramData\Dlubal\RSTAB 8.xx\General Data (RSTAB)
- Printout Report Header
Yes, Dlubal Software GmbH is an independent company.
The Dlubal Software company also maintains and promotes cooperation with many CAD and structural analysis software producers. Therefore, a stable and successful market position is ensured.
AnswerYou have probably carried out the installation without the administrator rights or without the current authorization file.
- In the first case, it is necessary to allow the write access for the respective user regarding the file folders of the Dlubal Software programs in Windows Explorer. Then, import the authorization file AUTHOR.INI again by using the RFEM menu "Help → Authorization."
- In the second case, you only need to enter the current authorization file that you can download from the Dlubal Software homepage. For this, enter your user data at My Account. Then, you can import AUTHOR.INI as descibed above.
Did you find your question?
If not, contact us via our free e-mail, chat, or forum support, or send us your question via the online form.
Wind Simulation & Wind Load Generation
With the stand-alone program RWIND Simulation, wind flows around simple or complex structures can be simulated by means of a digital wind tunnel.
The generated wind loads acting on these objects can be imported to RFEM or RSTAB.
“Thank you for the valuable information.
I would like to pay a compliment to your support team. I am always impressed how quickly and professionally the questions are answered. I have used a lot of software with a support contract in the field of structural analysis, but your support is by far the best. ”