Users of Dlubal Software may use different channels to send us their requests: by phone/fax, email, or by using a form on our website (Ask Individual Question / Submit Program Feature or Idea / Report Problem or Program Issue).
The data submitted with your request are first processed in our CRM system in order to handle the request.
The following data are processed in our development database (NetGenium), if required for processing the request:
- User-related data
- Company name
- Customer number
- Contact person name
- If necessary, email address
- Hardware
- Operating system
- Software
- Program
- Version
- Problem description
- Files
- File Name
- Models, screenshots
