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2021-02-25

Scope of Data Collection by Zendesk

Zendesk chat shows the user whether one of our employees is currently online so that they can provide an immediate answer to your questions. If you use our live chat system, the data you provide will be saved to answer your questions. The collected data include:

  • Chat history
  • Entered name
  • IP address
  • Country of origin
  • Pages visited
  • Duration of the visit to the pages
  • Other personal information, depending on the information provided (for example, email address, phone number)

It is possible to enter contact details such as name, phone number, and email address in order to facilitate the contact. Such data are not passed on to third parties and are only used to process and document the requests.

Zendesk, Inc, 1019 Market Street San Francisco, CA 94103, has submitted to the EU-US Privacy Shield, which guarantees compliance with the EU data protection levels.

You can find more information about data processing by Zendesk in the Zendesk's trust center at https://www.zendesk.com/trust-center and on the page od Zendesk's privacy\ policy https://www.zendesk.com/company/agreements-and-terms/privacy-notice.

You will find further information here about your rights in this regard to protect your privacy: https://www.zendesk.com/company/agreements-and-terms/privacy-notice

If you have any questions, you can also contact Zendesk directly: privacy">zendesk.com.