Nature and purpose of the data processing, nature of the personal data, and categories of data subjects affected by the processing
1 Nature of Data Processing
Subject matter of the order is the performance of maintenance work and technical service by the contractor via email, phone, or remote servicing, i.a. on IT systems of the client. This includes all activities required for the provision of the service contractually agreed on with the client.
2 Purpose(s) of Data Processing
- Technical service in case of application questions regarding Dlubal software
- Maintenance and care of Dlubal software used by the client
- Troubleshooting of the Dlubal product in which personal data is stored, if required
- Quality control for the Dlubal product in which the data is stored or for a later version of it
- Further development of existing or development of new Dlubal products
3 Nature of Personal Data Processed by Contractor
- Personal master data
- Contact data (such as phone, email)
- Key contract data (contractual relationship, contractual or product interest)
- Customer history
- Contract billing and payment data
- Model files, other data relevant for the technical service (for example, crash reports)
4 Categories of Data Subjects Affected by Processing
- Employees of the customer
- If applicable, employees of the customer's IT service provider
- Interested parties
- Other persons, even consumers, as the case may be, provided they are users of a Dlubal service
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