185x
001640
2021-02-25

Support

Program purchases from Dlubal Software GmbH include technical support for current software versions when submitted by chat on the website or email (see Support). The scope and type of support can be extended by concluding a service contract (see Service Contracts). The hotline provides the support in case of any question directly related to the functionality of the Dlubal Software programs. There is no entitlement to further assistance with regard to operating systems, hardware configuration, third-party software, or the implementation, processing, and solution of structural and dynamic issues.

The licensee acquires the right to hotline support by phone only by concluding the corresponding service contract. Permission for advertising use (for example, in brochures, mailings, homepage, and so on, or in demonstrations and presentations) of images (screenshots) of structures that were sent to Dlubal Software GmbH as part of the support activity for the customer is permitted, unless otherwise agreed in writing between Dlubal Software GmbH and the customer concerned. Furthermore, the notes and explanations to the service contracts listed separately shall apply.