Structural Engineer as Head of Solution Engineering | Leipzig

As a technical support manager, you will be the central point of contact for our users and Solution Engineering staff. You will help our customers solve their technical software issues, provide valuable assistance, and work with your team to ensure customer satisfaction. At the same time, your feedback is directly incorporated into the further development of our products, allowing you to actively contribute to the improvement of our software and the satisfaction of our users – always true to our motto: Enjoy Structural Analysis …

Since 1987, Dlubal Software supports engineers in their daily work with the user-friendly structural analysis programs. More than 130,000 users and 13,000 customers in over 130 countries rely on the high quality of the software and appreciate the great work of over 300 Dlubal employees.

… for Your Professional Growth:

• Induction training with your current manager, including monthly feedback meetings
• Your extremely helpful team that is always there for you
• Various training opportunities via LinkedIn Learning and Udemy
• Participation in seminars and conferences
• Access to over 1,000 videos available in the Dlubal Academy

… for Your Personal Well-Being:

• Annual company events, such as a Christmas party and a summer party
• Regular smaller company events, such as a breakfast together, a bike ride, and so on
• Medium-sized family company with a top international position, which scores with quick decisions
• 30 days of vacation per year
• Up to two home office days per week after induction

… for Your Financial Growth:

• Benefits-in-kind card that is recharged monthly
• E-bike leasing, Internet subsidy, Jobticket, daycare subsidy, and other corporate benefits
• Company health insurance with an annual health budget (at least € 300)

• You have a degree in civil engineering or mechanical engineering.
• You have experience as a structural designer or civil engineer and are familiar with structural analysis according to the Eurocode.
• You have worked in project management or as a team leader for more than three years.
• You have a hands-on mentality, care about your team, and do not see this position as a 9-to-5 job.
• You have a very good command of spoken and written German (at least C1) and good English (at least B2).

• Leadership in focus: You will coordinate the entire support team. You are always ready to listen and you know the strengths and weaknesses of your colleagues. In particular, you will support new hires during their induction with valuable feedback sessions.
• Knack for systems and structure: With a talent for organization, you will make sure the hotline runs smoothly and assign engineers to the necessary training and demos.
• Commitment: You will support management decisions, develop new ideas to improve customer support, and work primarily with product development and sales team leaders.
• Everything under control: You have a head for figures and use important key figures to support strategic decisions. This includes, for example, tracking submitted support requests, measuring customer satisfaction, and identifying particular customer challenges.
• Resolving customer queries: It goes without saying that you will lead by example and, just like your support team, help our users answer their questions, whether by email or phone.
• Expand our Dlubal Academy: By leveraging your expertise, our users will be able to gain a deeper understanding of the software. Transform customer inquiries into valuable technical articles, FAQ, and product features.