Legal Matters

Data Protection - Customer Account

  1. Website "Your Account - Product Downloads"

    Purpose

    If you purchase a product from Dlubal Software, we will set up a password-protected direct online access to your user-related data saved in the customer account. You can view and, where applicable, manage the following data in your customer account:

    • messages (e. g. current information about new versions, new products, update reports, downloads)
    • user data (salutation, name, e-mail, phone numer, fax number, preferred language, password change, ...)
    • company data (customer number, company name, company type, phone number, fax number, e-mail address, website, VAT No., address, ...)
    • manage users (overview of the users of the company, assignment of admin rights)
    • authorization files (download option of all authorization files of the company)
    • product downloads (download option of current versions of the company)
    • license keys (overview of key names, no., type, expiration date and number of licenses)
    • purchased licenses (overview of purchased products with assignment of license keys)
    • service contracts (overview of current service contracts of the company with expiration date and annual fee)
    • price quotes (overview of received quotes, PDF download, only accessible to users with admin rights)
    • invoices (overview of received invoices, PDF download, only accessible to users with admin rights)
    • vouchers (overview of received vouchers, expiration date, amount, status, cashing date)
  2. Closing the customer account

    If you as a customer do not wish to have a password-protected customer account, you can, of course, close it at any time. Please send a request in written form (e.g. e-mail, fax, letter) to our contact address.
  3. Data security

    You can only access your account after having entered your personal password. You should always treat your access data confidentially, and close the browser window once you have ended your communication with us, particularly if you share the computer with others.

    In order to prevent unauthorized access of third parties to your personal data , the connection is encrypted by TLS technology.

Contact us

Contact to Dlubal

If you have any questions about this privacy policy and the processing of your personal data, you can contact our internal data protection officer or write an e-mail to data-protection@dlubal.com.

Our data protection officer will also be at your disposal if you request information, suggestions or have any complaints.

+49 9673 9203 0