#### Further Information

In addition to our technical support (e.g. via chat), you’ll find resources on our website that may help you with your design using Dlubal Software.

Receive information including news, useful tips, scheduled events, special offers, and vouchers on a regular basis.

• ### During the installation, I receive a message from the Sentinel HASP Run-time installer.What can I do?

New FAQ 003153 EN

The cause for this is that a service of the dongle driver is still in use and therefore can not be stopped by the installation.

In this case, you have to manually close the corresponding service, e.g. hasplms.exe or hasplmv.exe, in the Services of the operating system. Afterwards, the installation should be possible without problems.

• ### Is it possible to install the viewer for RSTAB or RFEM on iPad or Android tablet?

FAQ 003061 EN

In fact, the Viewer for RSTAB and RFEM present full versions that are restricted in their functionality.

RSTAB and RFEM are designed for the x86 processor architecture that is used in the majority of desktop computers and notebooks. The tablets are based on a different processor architecture (ARM) and operating system.

However, there is an option to use the viewer. To do this, you would need to install a Remote Desktop Client (for example from Microsoft) on your tablet. This allows you to remotely control your office computer using the tablet.

• ### Is it possible to use RSTAB and RFEM on a Microsoft Surface Tablet?

FAQ 003052 EN

In principle, our software runs on a Microsoft Surface Tablet. Make sure that the tablet is equipped with the 64-bit version of Windows 10. The latest versions of RSTAB and RFEM are only available for 64-bit Windows.

However, one problem is that these tablets are all equipped only with an Intel graphics chip. The OpenGL implementation in its graphics driver is not very good. This may lead to crashes. A problem of the current graphics driver is that the nodes are not displayed in RSTAB and RFEM.

• ### I would like to have the programs installed on drive D: \ instead of C: \. Unfortunately, this is not possible for some folders of the program. What can I do?

FAQ 003006 EN

If the program has already been installed on the computer, the installation directory Wizard shows the data of the folders for general data and projects being greyed out. Thus, a subsequent change is no longer allowed.

Only after all Dlubal applications have been uninstalled can you access these paths when installing again.
• ### Where can I find the download area of my customer account?

FAQ 003003 EN

On our website, you can access the product downloads in the upper part by entering the login data (see Figure 1). Alternatively, you can access this page by selecting "Dlubal Account (Extranet)" in the program by selecting Help → Dlubal Online.
• ### Is the cross-section program DICKQ only available as a 32-bit version or is there also a 64-bit version available?

FAQ 002965 EN

The program DICKQ is only available as 32-bit version. However, you can also use them on a computer with a 64-bit operating system.
• ### If new versions of RSTAB and RFEM are installed with msiexec, will the old versions be overwritten?

FAQ 002940 EN

No, the old versions will not be uninstalled. It is thus possible to use several versions of RFEM on the computer at the same time, which is also useful in many cases.

If you want to uninstall an old RFEM version, use the following command:

msiexec -x <old MSI package>

For a complete list of all options available for msiexec, use the following command:

msiexec -h
• ### I would like to test the module y. Could you please send me a trial version?

FAQ 002932 EN

The modules are integrated into the program portfolio of RFEM / RSTAB. That is, if you want to test any module, it usually suffices to download the main program here.

• ### I would like to download the installation packages from RFEM and RSTAB. The download breaks off again and again. Is the Dlubal web server broken?

FAQ 002892 EN

All download links on our server are ok. However, the installations are very large files. They are significantly larger than 1 GB.

Please contact your administrator for this. If the problem can not be solved, then there is also the possibility to send you the current version on a USB stick by post. In this case, contact the support via e-mail ( support@dlubal.com ).

• ### Can RSTAB and RFEM be run on a terminal server?

FAQ 002841 EN

The installation of RSTAB and RFEM on a terminal server is possible.

There is a technical limitation. When accessing a terminal server via Remote Desktop Protocol (RDP), it is not possible to use OpenGL hardware acceleration. This leads to a slightly slower working in the graphics for large models.

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