In addition to our technical support (e.g. via chat), you’ll find resources on our website that may help you with your design using Dlubal Software.
Frequently Asked Questions (FAQ)
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The cause for this is that a service of the dongle driver is still in use and therefore can not be stopped by the installation.In this case, you have to manually close the corresponding service, e.g. hasplms.exe or hasplmv.exe, in the Services of the operating system. Afterwards, the installation should be possible without problems.
In fact, the Viewer for RSTAB and RFEM present full versions that are restricted in their functionality.
RSTAB and RFEM are designed for the x86 processor architecture that is used in the majority of desktop computers and notebooks. The tablets are based on a different processor architecture (ARM) and operating system.
However, there is an option to use the viewer. To do this, you would need to install a Remote Desktop Client (for example from Microsoft) on your tablet. This allows you to remotely control your office computer using the tablet.
In principle, our software runs on a Microsoft Surface Tablet. Make sure that the tablet is equipped with the 64-bit version of Windows 10. The latest versions of RSTAB and RFEM are only available for 64-bit Windows.
However, one problem is that these tablets are all equipped only with an Intel graphics chip. The OpenGL implementation in its graphics driver is not very good. This may lead to crashes. A problem of the current graphics driver is that the nodes are not displayed in RSTAB and RFEM.
AnswerIf the program has already been installed on the computer, the installation directory Wizard shows the data of the folders for general data and projects being greyed out. Thus, a subsequent change is no longer allowed.
Only after all Dlubal applications have been uninstalled can you access these paths when installing again.
AnswerOn our website, you can access the product downloads in the upper part by entering the login data (see Figure 1). Alternatively, you can access this page by selecting "Dlubal Account (Extranet)" in the program by selecting Help → Dlubal Online.
AnswerThe program DICKQ is only available as 32-bit version. However, you can also use them on a computer with a 64-bit operating system.
No, the old versions will not be uninstalled. It is thus possible to use several versions of RFEM on the computer at the same time, which is also useful in many cases.
If you want to uninstall an old RFEM version, use the following command:
msiexec -x <old MSI package>
For a complete list of all options available for msiexec, use the following command:
AnswerThe modules are integrated into the program portfolio of RFEM / RSTAB. That is, if you want to test any module, it usually suffices to download the main program here.Only the independent programs eg DUENQ you have to download separately.
All download links on our server are ok. However, the installations are very large files. They are significantly larger than 1 GB.
There may be a limit on download size in your network, or there may be a problem with your Internet connection.
Please contact your administrator for this. If the problem can not be solved, then there is also the possibility to send you the current version on a USB stick by post. In this case, contact the support via e-mail ( email@example.com ).
The installation of RSTAB and RFEM on a terminal server is possible.
Prerequisite is a network license.
There is a technical limitation. When accessing a terminal server via Remote Desktop Protocol (RDP), it is not possible to use OpenGL hardware acceleration. This leads to a slightly slower working in the graphics for large models.
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