In addition to our technical support (e.g. via chat), you’ll find resources on our website that may help you with your design using Dlubal Software.
Frequently Asked Questions (FAQ)
Customer Support 24/7
AnswerThe individual members of a set of members must have an identical orientation. Furthermore, the orientation of the members and the set of members must match.Solution:In the Display navigator, you can display and check the orientation of members and sets of members. Use the shortcut menu to invert the Orientation of a member or set of members (see Figure 03)
AnswerAccording to the specifications of EC2, the steel tension design in the SLS is performed only with the characteristic combination. If no combination of the "characteristic" type is selected, the design is not carried out. There are three ways to counter this:1. Adding an additional combination of the "characteristic" type to the selection of the combinations to be designed.2. Changing the combination type of an already selected combination so that it is regarded as a characteristic combination.3. Modify specification of standard and activate design in detail settings for other combination types (frequent or quasi-permanent).
Did you find your question?
If not, contact us via our free e-mail, chat, or forum support, or send us your question via the online form.
Your support is by far the best
“Thank you very much for the useful information.
I would like to pay a compliment to your support team. I am always impressed how quickly and professionally the questions are answered. In the industry of structural analysis, I use several software including service contract, but your support is by far the best.”