In addition to our technical support (e.g. via chat), you’ll find resources on our website that may help you with your design using Dlubal Software.
Frequently Asked Questions (FAQ)
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AnswerIt is necessary to do the following steps on the server:
Note:To create the diagnostic report for the server, you need access to the server. The access can be made via RemoteControl or directly.
- Run a web browser of your choice.
- Enter http://localhost:1947 in the address bar of the browser.
- In Admin Control Center, select the "Diagnostics" option.
- Select "Generate Report" at the bottom of the screen in the diagnostic display.
- Save the diagnostic report or print it as a PDF.
AnswerTo create the fingerprint, proceed as follows:
- Open a web browser on the server.
- Enter the address http://localhost:1947.
- Now, select the "Diagnostics" option.
- You can find the "Create ID File" button in the upper right corner of the display.
- Please send us this file.
AnswerOpen the Admin Control Center on the server at http: // localhost: 1947Switch to the Update / Attach category and select the V2C file (s) we have provided by clicking "Select File." Then, click "Add File." When the update is successful, you receive the corresponding message.
AnswerInstall the latest dongle drivers on the new license server.http://download.dlubal.com/?file=Sentinel_LDK_GUI_setup.zip
If the new license server has the same IP address as the old server, the dongle can simply be changed over and no adjustments need to be made on the clients.
If the IP addresses are different, the IP address must be set on the clients either via the configuration in the Admin Control Center or via the hasplm.ini.
The procedure described above makes sense if client and server are not in the same subnet. Clients via VPN should have access or in advance a configuration in the Admin Control Center was made.
The administration interface can be accessed at http://localhost:1947. No further installation is required, as this service is available after installing the dongle driver.
The Sentinel Keys option displays all Sentinel dongles. By clicking one of these dongles, it is possible to access the server address.
Our licenses are displayed with the vendor number 48521. If you select the Sessions option here, you can see which license is used by whom.
The license can also be withdrawn from a user in the "Actions" column.
If the client does not find the server in the network automatically (for example, because of various subnets or in the case of access via the VPN connection), you have to enter the server IP on the client manually.
For this configuration, you can use Admin Control Center (ACC), which is accessible on the client under the following link: http://localhost:1947. Enter the server IP under the Configuration option in the "Acess to Remote License Managers" tab (see the figure) and confirm it by clicking [Submit].
AnswerThe update requires the RUS.exe file. You can download it here:
Step 1: Sending c2v File to DlubalRun the RUS.exe file with administrator rights directly on the server (that is, not via Remote Desktop Connection).
A dialog box appears where you click the [Collect Information] button. In the next dialog box Save Key Status As, enter the path for saving the c2v file. You can use any file name; your customer number, for example, would be an appropriate name.
After clicking the [Save] button, the Key Status is exported, and the c2v file is saved in the specified directory. After successfully saving the file, a corresponding message appears.
Send this file to firstname.lastname@example.org. Based on the information you provide, we can create a file with the ending *.v2c.
Step 2: Importing v2c Update FilesWe send you an e-mail with two v2c files, that you save on a data storage medium.
Run the RUS.exe file on the server again. Select the Apply License Update tab in the dialog box that appears. In this dialog box, set the path to both v2c files.
First, click the […] button to select the FormatKey_*.v2c file and [Open] it. Now, you can import the update information easily by using the [Apply Update] button.
Then, repeat the procedure for the update_*.v2c file.
The update process is thus completed.
As an alternative to executing the RUS.exe file, it is possible to import the update files using the Admin Control Center (see Figure 01). You can access this page under the following link:
Did you find your question?
If not, contact us via our free e-mail, chat, or forum support, or send us your question via the online form.
Wind Simulation & Wind Load Generation
With the stand-alone program RWIND Simulation, wind flows around simple or complex structures can be simulated by means of a digital wind tunnel.
The generated wind loads acting on these objects can be imported to RFEM or RSTAB.
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