In addition to our technical support (e.g. via chat), you’ll find resources on our website that may help you with your design using Dlubal Software.
Frequently Asked Questions (FAQ)
Customer Support 24/7
AnswerThe customer support and care is a fundamental pillar of the company policy.
Our free technical support is available for any questions related to the Dlubal Software products. Take advantage of the following options to contact our experienced Support Team:
- Live chat
- Support via Phone
- Online support via video conferencing
Project Support (on an hourly or daily basis)If you need a support throughout the realization of your project, we can provide the following services, among other things:
- Modeling of a structure
- Load application and combinations
- Design according to various standards
- Creating verifiable printout reports
- General editing of the project
After you have registered, you will receive a confirmation e-mail with a link that allows you to participate free of charge in the webinar. Please open this link a few minutes before the start of the webinar and follow the instructions.
To participate in the webinar, you need a computer with Internet access as well as speakers, headphones, a headset or similar to hear the sound. Alternatively, you can dial in using a phone line for audio connection.
Your microphone is muted during the webinar. However, you have the option to ask questions by Chat.
AnswerYou can find the chat window in the bottom right on our homepage: https://www.dlubal.com/en-US, see picture.
Did you find your question?
If not, contact us via our free e-mail, chat, or forum support, or send us your question via the online form.
Wind Simulation & Wind Load Generation
With the stand-alone program RWIND Simulation, wind flows around simple or complex structures can be simulated by means of a digital wind tunnel.
The generated wind loads acting on these objects can be imported to RFEM or RSTAB.
“Thank you for the valuable information.
I would like to pay a compliment to your support team. I am always impressed how quickly and professionally the questions are answered. I have used a lot of software with a support contract in the field of structural analysis, but your support is by far the best. ”