In addition to our technical support (e.g. via chat), you’ll find resources on our website that may help you with your design using Dlubal Software.
Frequently Asked Questions (FAQ)
Customer Support 24/7
You have a license of the program SHAPE‑THIN 7 or SHAPE‑THIN 8. Your service contract includes all updates within these program versions.
However, SHAPE‑THIN 9 is a fee-based upgrade. Our sales department will make you an offer for the program switch.
AnswerYou can download the RWIND Simulation program as a 30‑day trial version. Find the download link for this under Link below the FAQ.Then, request the activation code to activate the trial license. This process is described in this FAQ.
AnswerFirst information beforehand: If you run the program as a full version, it does not jump into the demo mode if the license cannot be found during the calculation or saving process.It remains in a waiting mode until the license is available again.It is then necessary to distinguish the type of licensing.
In the case of a single-user license, you should check whether the hardlock was installed on the computer, and whether the indicator light situated at the end of the dongle is visible. If not, you should use another USB port, preferably directly on the PC.In the case of a network license, the problem might be caused by a failure in the network connection. In the web-based license user interface http://localhost:1947/_int_/devices.html, you should check if the license key is available.Furthermore, it is possible to look at http://localhost:1947/_int_/features.html to see if a free license is available for the respective program or add-on module.If the licensing problem persists, you can create a diagnostic report from the warning message. Send it to our customer support.
- Single-user license
- Network license
The RFEM/RSTAB includes the add-on modules in the program portfolio. This means that if you want to test any module, it is usually sufficient to download the main program here.
Only the standalone programs such as SHAPE-MASSIVE must be downloaded separately.
RF-/JOINTS is divided into several joint groups. Each of these joint groups requires a separate license key. If RF‑/JOINTS detects a key, the joint group is marked with a green circle.
In your case, you have probably selected a joint group that is not licensed. Therefore, please set the joint group that you have purchased. The message about the demo version should disappear then.
You only have a license for SHAPE‑THIN 7. Your service contract includes all updates within this program version.
However, SHAPE‑THIN 8 is a fee-based upgrade. Our sales department will make you an offer for the program switch.
The most common cause is an insufficient authorization.Open RFEM or RSTAB by right-clicking the icon. In the shortcut menu, select the "Run as Administrator" option. Then, load the authorization file again using the menu "Help → Authorization."
Did you find your question?
If not, contact us via our free e-mail, chat, or forum support, or send us your question via the online form.
Wind Simulation & Wind Load Generation
With the stand-alone program RWIND Simulation, wind flows around simple or complex structures can be simulated by means of a digital wind tunnel.
The generated wind loads acting on these objects can be imported to RFEM or RSTAB.
“Thank you for the valuable information.
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