In addition to our technical support (e.g. via chat), you’ll find resources on our website that may help you with your design using Dlubal Software.
Frequently Asked Questions (FAQ)
Customer Support 24/7
Yes, it is possible. To do this, activate the 'Name' option, see Figure 1.
AnswerYes, the data is freely available. Use the following download option to load the presentations and finished models of the consultants.
AnswerMake sure that there is no planned installation currently in progress. In Task Manager, this can be displayed as an active app and as a background process called "Windows Installer."If Windows Installer is still displayed in Task Manager after restarting the computer, it can be selected and closed by clicking the "End Task" button.Then, you can carry out the desired installation.
To do this, open the "System Diagnoses" option in the "Help" menu and click the "Send Email" button.Figure 01 - System DiagnosticsThis feature prepares an e-mail with your system, register, and authorization information.
AnswerYes, the data is freely available. With the following download option, you can get the presentations and finished models of the speakers.
AnswerAdditional information is available in the work window for each line support. They are interpreted as follows:Θ: Sum as resultant forceΦ: Average valuex: Distance of the line center from the line starte: Eccentricity of the resultant with respect to the line centerM: Moment due to the resultant eccentricity
The information about changes, new features and adjustments in the updates can be found on our homepage in the Update Reports section.
In the so-called 'Preselection,' certain object information is displayed even before you click an object. What is meant here is not the tooltips, but graphical information. In the Project Navigator - Display, you can set this information, such as: For example, for members, the member orientations, tension sides, or profile outlines.
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If not, contact us via our free e-mail, chat, or forum support, or send us your question via the online form.
Wind Simulation & Wind Load Generation
With the stand-alone program RWIND Simulation, wind flows around simple or complex structures can be simulated by means of a digital wind tunnel.
The generated wind loads acting on these objects can be imported to RFEM or RSTAB.
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