In addition to our technical support (e.g. via chat), you’ll find resources on our website that may help you with your design using Dlubal Software.
Frequently Asked Questions (FAQ)
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We have received a NET softlock and have activated it successfully on the license server. However, the dialog box 'Authorization' appears after having installed the programs on the user PCs when the program is started. If I select the option 'Run Full Version' and refer to the authorization file, I get a message saying that the license has already been activated. What should I do?
AnswerIf no authorization file is already being used on the computer, the program tries to reactivate the softlock. However, as it is already active, the corresponding message appears. There are two ways to apply the already activated license to the clients.
- Select the 'Demo Version' option in the 'Authorization' dialog box and enter it as follows: Help -> Authorization -> Import Authorization File
- Rename the AUTHOR.ini file to AUTHORE.ini and save it in the directory C:\ProgramData\Dlubal\Global\General Data
AnswerFor the service contract of the type Basic, the total costs are amounting USD 110.00 net for each follow-up license. For the service contract of the type Pro, the fee for the follow-up license is amounting USD 170.00 net.In addition to RSTAB/RFEM, it also contains all integrated add-on modules.In the case of network licenses that are used at more than one location, the fees for the service contracts are incurred for each location.You can find all prices clearly arranged at https://www.dlubal.com/en-US/support-and-learning/service/service-contractIn case of any further questions, do not hesitate to contact our sales department at any time.
AnswerGenerally, two things are required for the licensing:The license key can be provided via a USB dongle or by means of a network softlock on a central company server. For the licensing from perspective of a client, there must be a permanent connection to the server. Once a license has been assigned, it can be viewed on the web-based license surface at http://localhost:1947/_int_/sessions.html. An automatic timeout after 12 hours of inactivity prevents a license from being permanently assigned and releases it to other users.
With the most recent generation of license keys, it is possible to activate 50 licenses per program and add-on module. This means that you can access RFEM and RF-STEEL EC3 from a maximum of 50 computers at a time.
- license key
- corresponding authorization file
You can completely or partially convert your existing local licenses to the network or floating licenses. In this case, you only have to change the local dongle into a network dongle.
In most cases, the conversion of the existing license structure requires some considerations. Please contact our sales department with this request. It will provide you advise to the best of our knowledge and make an offer that fits the intended goal.
As soon as the network dongle is operated on another server, it is necessary to save the current product information on the new server.To do this, proceed as follows:
Caution: Please only perform these steps if no licenses are currently in use!
- Stop the 'Sentinel LDK License Manager' service on the server, see Figure No. Figure 02 - Stop and Start the Sentinel LDK License Manager Service
- Download the *. *XML file. http://download.dlubal.com/?file=48521.xml
- Save the file on the server as C:\Program Files (x86)\Common Files\Aladdin Shared\HASP\vendors (if the folder 'Vendors' does not exist, create it manually)
- Start the 'Sentinel LDK License Manager' service on the server, see Figure No. Figure 02 - Stop and Start the Sentinel LDK License Manager Service
AnswerThis error is displayed when importing an update that is older than the last imported update.First, check in Admin Control Center at http://localhost:1947 under Features if the purchased modules are already available.
If not all of the purchased modules are available, please follow the instructions below:Network dongle (hardware dongle):
Please send us the C2V file, which you can create by using the RUS tool, see:
https://www.dlubal.com/en-US/support-and-learning/support/faq/001479Network dongle (softlock):Please send us the C2V file, which you can create directly in the Admin Control Center, see:
AnswerYes, this is possible. In addition to the conventional hardlock dongle (USB dongle), it is also possible to use a softlock dongle. A virtual fingerprint is created for the identification and thus, the license is linked to the computer or to the virtual machine. It is important to pay attention to the properties described under the link below.
AnswerThe updates of the network licenses are linked to an internal consecutive numbering.If the correct sequence is not applied exactly, one of these messages appears.For the Error Code 55, it was probably forgotten to import an older update file.If you perform the older update first, the new file should subsequently be accepted, too.For the Error Code 54, a deprecated C2V file was probably used instead of the current C2V file. The message appears even if you try to apply the most current update a second time. In this case, it is recommended to check in the ACC (Sentinel Admin Control Center) whether the new programs and / or modules and / or the number of licenses are up-to-date.http: // localhost: 1947 / _int_ / features.html
Note: The NET softlock activation must be done with administrator rights.
Install Dongle Driver
Install the current dongle driver on the server. You can download it under the following links:
- GUI Version (User Interface):
- Command Line Version:
After unpacking, you can install the software package by typing haspdinst -i into the command line.
Run Activation Key
Download the "ActivationKey.zip" file under the following link:
Save this file to the server and extract the ZIP file. Run the "ActivateKey.exe" file on the server.
Import Authorization File
The dialog box "Dlubal SL Key Activator" appears. Use the [Browse] button to set the path to the "AUTHOR.INI" file. You have obtained this authorization file from our sales department.
If the authorization file is detected, the key number is displayed in the "Activation" section.
Click the [Activate] button to activate the software license. For this, the Internet connection is necessary!
Further information can be found in the PDF document attached.
- GUI Version (User Interface):
The NET softlock (NET-SL) must be activated once on a PC, server or a virtual server. For this, use the instructions (Installation.pdf) attached under Downloads.
By activating the NET-SL, it is connected to the PC by the mainboard ID and hard disk ID for physical computers. For virtual machines, it is connected by using the CPU characteristic and the virtual MAC address.
If the NET-SL is activated on a computer, do not format the hard disk or reinstall the operating system. Furthermore, neither the motherboard nor the hard disk may be exchanged.
If the NET-SL is activated on a virtual machine, it must be ensured that the virtual MAC address is static and the CPU characteristics cannot be changed. Virtual machines must not be copied (cloned) or moved.
If you have to change anything on this PC or the virtual machine, transfer the NET-SL to another computer or virtual machine in advance as described in the attached instructions (Rehosting.pdf).
Did you find your question?
If not, contact us via our free e-mail, chat, or forum support, or send us your question via the online form.
Wind Simulation & Wind Load Generation
With the stand-alone program RWIND Simulation, wind flows around simple or complex structures can be simulated by means of a digital wind tunnel.
The generated wind loads acting on these objects can be imported to RFEM or RSTAB.
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