In addition to our technical support (e.g. via chat), you’ll find resources on our website that may help you with your design using Dlubal Software.
Frequently Asked Questions (FAQ)
Customer Support 24/7
AnswerDlubal Software GmbH provides service contracts for the following products and product groups.
The service contracts are available for each of these products and product groups:
- PLATE BUCKLING
If there is a service contract for RFEM or RSTAB, then the service is available for the following products:
in the contract to RFEM or RSTAB.
- PLATE BUCKLING
Yes, the price of additional licenses is reduced.Both the main programs RFEM and RSTAB as well as all add-on modules are reduced in price by 30 percent compared to the first license for the additional license, that is, as of the second license.
When is a license considered as an additional license?The first and the additional license must always belong to the same product group.
You can only obtain the price reduction for the additional license, for example, when you buy a further RFEM license after you have bought the first license of RFEM.
The same applies to the RSTAB product group as well as to the stand-alone programs.
The add-on modules are also considered in the respective product group of RFEM or RSTAB.
The rent or subscription licenses (subscriptions) are not reckoned as additional licenses.
Note on Service ContractsService contracts have to be concluded separately for the respective product group of RFEM or RSTAB.
The additional licenses are automatically included in the service contract of the respective product group and charged with the reduced price.If you need advice, contact the sales department.
AnswerRSTAB and RFEM are two separate product groups, although the features of RSTAB are also completely integrated in RFEM. All RSTAB add-on modules are also available for RFEM. Some program parts are extended in the RFEM product group for surface and solid elements.The only exception is the SUPER‑EK add-on module. This add-on module is only available for RSTAB.
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Wind Simulation & Wind Load Generation
With the stand-alone program RWIND Simulation, wind flows around simple or complex structures can be simulated by means of a digital wind tunnel.
The generated wind loads acting on these objects can be imported to RFEM or RSTAB.
“Thank you for the valuable information.
I would like to pay a compliment to your support team. I am always impressed how quickly and professionally the questions are answered. I have used a lot of software with a support contract in the field of structural analysis, but your support is by far the best. ”