In addition to our technical support (e.g. via chat), you’ll find resources on our website that may help you with your design using Dlubal Software.
Frequently Asked Questions (FAQ)
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AnswerThe RF-DYNAM Pro - Nonlinear Time History Analysis add-on module is only available for 3D models. So you have to change over to "3D" in the model's general data.
AnswerWe would like to give the user as much freedom as possible when controlling the designs in RF- / FOUNDATION Pro. By default, the relevant designs according to EN 1992-1-1 and EN 1997-1 are activated when creating a new case.Some of them can be deactivated. On the one hand, if a design is not necessary due to the structural design of the foundation. On the other hand, for testing or verification purposes.Please note, however, that at least one geotechnical design according to EN 1997-1 must be activated.
AnswerThis option is also available in RSTAB for members. This option can be activated in the "Calculation Parameters" of a load case under "Modify Stiffnesses".
AnswerIn the definition of the carrier geometry in mask 1.2, the option "Vertical stiffeners at the end of the carrier" is activated as standard in the tab "Stiffener". Proceed as follows
Now the overhead crane can go beyond the beam ends.
- In Mask 1.2, open the "Stiffen" tab and deactivate the option (Fig. 01)
- Now you can deactivate the stiffeners in column K in the "Storage" tab (Fig. 02)
- In mask 1.4 "Load", the carrier buffers can now be deactivated (Fig. 03)
AnswerPlease disable a softlock as follows:
- Download our deactivation tool. http://download.dlubal.com/?file=DeactivateLicense.zip
- Unpack the ZIP archive on the PC with the active softlock
- Start the tool by double-clicking on "DeactivateLicense.exe".
- Select the softlock to be deactivated and press "Deactivate"
- Send us the *. * Ack file created after deactivation.
The individual designs, for example, bending and compression according to Sec. 6.3.3 EN 1993‑1‑1 cannot be deactivated. For a successful analysis, all required designs are to be fulfilled.
If the authorization dialog box (see figure) does not appear when opening the programs, it is because an authorization file has already been used on this computer.
To activate the softlock licence, delete the AUTHOR.ini file. This is located in the directory C:\ProgramData\Dlubal\Global\General Data by default.
Then, start the program again. In the 'Authorization' dialog box, you can activate the licence now.
If the dialog box should not be displayed, please contact our hotline. Send in the 'authorization.txt' file, which you can create using the program menu 'Help → Authorization → Diagnostics'.
There can be many reasons for that. Please send us the 'authorization.txt' file, which you can create in RFEM/RSTAB using the program menu 'Help → Authorization → Diagnostics'. This is also possible in the demo version.
If you have changed your computer or formatted your hard drive without changing the partitions, please contact our hotline. You will then receive your existing licence file with the instructions for reactivation of the softlock.
AnswerThe update requires the RUS.exe file. You can download it here:
Step 1: Sending c2v File to DlubalRun the RUS.exe file with administrator rights directly on the server (that is, not via Remote Desktop Connection).
A dialog box appears where you click the [Collect Information] button. In the next dialog box Save Key Status As, enter the path for saving the c2v file. You can use any file name. Your customer number, for example, would be an appropriate name.
After clicking the [Save] button, the Key Status is exported, and the c2v file is saved in the specified directory. After successfully saving the file, a corresponding message appears.
Send this file to firstname.lastname@example.org. Based on the information you provide, we can create a file with the ending *.v2c.
Step 2: Importing v2c Update FilesWe send you an e-mail with two v2c files, that you save on a data storage medium.
Run the RUS.exe file on the server again. Select the Apply License Update tab in the dialog box that appears. In this dialog box, set the path to both v2c files.
First, click the […] button to select the FormatKey_*.v2c file and [Open] it. Now, you can import the update information easily by using the [Apply Update] button.
Then, repeat the procedure for the update_*.v2c file.
The update process is thus completed.
As an alternative to executing the RUS.exe file, it is possible to import the update files using the Admin Control Center. You can access this page under the following link:
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