In addition to our technical support (e.g. via chat), you’ll find resources on our website that may help you with your design using Dlubal Software.
Frequently Asked Questions (FAQ)
Customer Support 24/7
If the authorization dialog box (see figure) does not appear when opening the programs, it is because an authorization file has already been used on this computer.
To activate the softlock licence, delete the AUTHOR.ini file. This is located in the directory C:\ProgramData\Dlubal\Global\General Data by default.
Then, start the program again. In the 'Authorization' dialog box, you can activate the licence now.
If the dialog box should not be displayed, please contact our hotline. Send in the 'authorization.txt' file, which you can create using the program menu 'Help → Authorization → Diagnostics'.
There can be many reasons for that. Please send us the 'authorization.txt' file, which you can create in RFEM/RSTAB using the program menu 'Help → Authorization → Diagnostics'. This is also possible in the demo version.
If you have changed your computer or formatted your hard drive without changing the partitions, please contact our hotline. You will then receive your existing licence file with the instructions for reactivation of the softlock.
Did you find your question?
If not, contact us via our free e-mail, chat, or forum support, or send us your question via the online form.
Wind Simulation & Wind Load Generation
With the stand-alone program RWIND Simulation, wind flows around simple or complex structures can be simulated by means of a digital wind tunnel.
The generated wind loads acting on these objects can be imported to RFEM or RSTAB.
“Thank you for the valuable information.
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