In addition to our technical support (e.g. via chat), you’ll find resources on our website that may help you with your design using Dlubal Software.
Frequently Asked Questions (FAQ)
Customer Support 24/7
You can model several single-span beams in succession by inserting hinges:
- Activation "Hinge" in window "1.2 Geometry", see Figure 1
- Editing hinges in the "Hinges" tab that is then active
Please check the Windows fonts on the PC and check if the "Symbol Standard" font is installed. This is required to display the symbols correctly.
Except for RWIND Simulation, all Dlubal Software products use the same dongle driver. Therefore, the one-time update or installation is sufficient, for example.
AnswerThe design points in CRANEWAY have been adopted in compliance with the standard. In this case, the stresses are calculated for the following locations:
These points are not displayed in the resulting cross-section graphic in the CRANEWAY program. However, there is always a stress point at the design points 0 and 2 for which the result values can be directly displayed.
- Design Point 0
A periphery of the flange at the web edge or at the fillet start
- Design Point 1
A flange at load application point (this can be checked as wheel spacing in Window 1.4)
- Design Point 2
The flange edge
- Design Point 0
AnswerYou can download the previous program versions under the menu item "Support & Learning" on the Dlubal Software website (see the figure). The direct link is below this FAQ.
AnswerIn the CRANEWAY program, you can select the display of load combinations for the individual design situations in the middle of Window 1.5 Load Combinations.
AnswerIf using a real computer with the Windows operating system and there were no hardware changes and/or new installation of the operating system, the license problem is usually caused by the following:
- The mandatory service "Sentinel LDK License Manager" may be damaged after a Windows update.
- The antivirus program blocks the hasplms.exe file.
- Other security software (for example, Sandboxie) prevents proper communication of the license service.
To do this, select the checkbox in Column J in Window 1.2 Geometry (see Figure 01).Then, it is possible to view the release definitions in the "Releases" tab (see Figure 02).If you want to modify the releases, you have to set the "User-Defined" support type in the "Support" tab. Then, you can freely define the releases (see Figure 03).
AnswerTo recognize the background of your license issue, we need the diagnostics file. You can create the file by using the menu Help → Authorization → Diagnostics (see Figure 01). For this, simply run the program in the demo version.In RX‑TIMBER, you can create this file by using the menu Help → System Diagnostics (see Figure 02).
AnswerThe internal forces and deformations are determined according to the second-order analysis for torsional buckling, taking into account 7 degrees of freedom. For a linear calculation of deformations, a vertical/horizontal load only results in one vertical/horizontal deformation. Since the internal forces refer to the deformed structure and there is a nonlinear analysis, this is not valid for the second-order torsional buckling analysis.
In RFEM and RSTAB, you can check the deformations in the shear center by using the RF‑/FE‑LTB add-on module (see Figure 02). The deformations that additionally result from the displacements or rotations can only be checked with a surface model in RFEM.
Did you find your question?
If not, contact us via our free e-mail, chat, or forum support, or send us your question via the online form.
Wind Simulation & Wind Load Generation
With the stand-alone program RWIND Simulation, wind flows around simple or complex structures can be simulated by means of a digital wind tunnel.
The generated wind loads acting on these objects can be imported to RFEM or RSTAB.
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