In addition to our technical support (e.g. via chat), you’ll find resources on our website that may help you with your design using Dlubal Software.
Frequently Asked Questions (FAQ)
Customer Support 24/7
AnswerIf this error occurs, the download did not run correctly. Please download the program again. Please note that the file can only be executed after the complete download.
AnswerGenerally, two things are required for the licensing:The license key can be provided via a USB dongle or by means of a network softlock on a central company server. For the licensing from perspective of a client, there must be a permanent connection to the server. Once a license has been assigned, it can be viewed on the web-based license surface at http://localhost:1947/_int_/sessions.html. An automatic timeout after 12 hours of inactivity prevents a license from being permanently assigned and releases it to other users.
With the most recent generation of license keys, it is possible to activate 50 licenses per program and add-on module. This means that you can access RFEM and RF-STEEL EC3 from a maximum of 50 computers at a time.
- license key
- corresponding authorization file
Whether the download of RFEM or RSTAB is displayed or not in the Download section of your Dlubal Account, depends on whether you have a service contract for the respective product or not.If a service contract has been concluded for the respective product, the links for this product are visible.If no service contract has been concluded, no links are visible.If you purchase RFEM or RSTAB without the service contract at a specific time, you are entitled to use this program version. If you need the download link for the purchased program version, you can download it on our homepage in the "Previous Program Versions" section.See the link to "Download Previous Versions" below.
AnswerYes, it is possible. In the "Loads" window of the add-on module, you can modify the loads by using the "Show Generated Loads... or Define Additional Loads..." button (see Figure 01).
AnswerUnfortunately, the calculator implemented in Windows 10 is not compatible with our programs. You can use, for example, the "Copy" option to paste the values into the clipboard and then paste them into the program in order to still use the calculator. A better alternative is to replace the Windows 10 calculator with Windows 7 or Windows 8. There are sufficient instructions on the Internet to carry out this procedure. It is only necessary to make sure that the calc.exe file in the Windows folder C:\Windows\System32 runs the old calculator afterwards. The Windows 7 calculator can then be used as usual after importing the results.
AnswerTo open an RX‑TIMBER file in RFEM or RSTAB, select the "All Files (*.*)" option as "File Type" (see Figure 01). Thus, the geometric data, loads and load combinations will be imported. The settings relevant for the design, such as shear force reduction, fire protection definitions, serviceability limit state parameters, an so on, are not transferred and must be redefined in RF‑/TIMBER Pro.
If the model does not appear in the work window, you can display the view using the "Show Whole Model" option (see Figure 02).
AnswerIn contrast to RFEM and RSTAB, the language settings in the RX‑TIMBER add-on module can be found in Project Manager of the program. You can find the corresponding setting under "Edit" in the menu bar (see Figure 01).
AnswerBy default, the graphic is only printed in the report at more than 40% of the page height. In some cases, it may be useful to display the graphic printout over the entire height of the page and to rotate the graphic by 90 ° (see Figure 02). Normally, it should be sufficient to display the dimensions with two decimal places in order to save space. This setting can be defined in the menu "Units and Decimal Places" (see Figure 03). Finally, the auxiliary lines can be shortened and the font size can be reduced (see Figure 04). A font size of 5 should be sufficient for an A4 printout. To select a small font size, you should use the "Small Fonts" font. The finished result is shown in Figure 05.
AnswerLoading is taking place directly in one of the additional modules and not via the project manager. Please start one of the licensed modules and select the 'Import Authorization File ...' option in the menu item 'Help' (see Figure 01). Enter the path where you copied the authorization file and complete the process.Should you have a problem with licensing, please send us the authorization-related diagnostic file. These can be created in the menu item "Help → System diagnostics" (see Fig. 02).
AnswerThe damage sequence class can be set in the RF Combi module. In the coefficients the desired setting can be made (see picture).
Did you find your question?
If not, contact us via our free e-mail, chat, or forum support, or send us your question via the online form.
Wind Simulation & Wind Load Generation
With the stand-alone program RWIND Simulation, wind flows around simple or complex structures can be simulated by means of a digital wind tunnel.
The generated wind loads acting on these objects can be imported to RFEM or RSTAB.
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