Frequently Asked Questions (FAQ)

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Customer Support 24/7

Knowledge Base

In addition to our technical support (e.g. via chat), you’ll find resources on our website that may help you with your design using Dlubal Software.

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  • Answer

    The customer support and care is a fundamental pillar of the company policy.

    Our free technical support is available for any questions related to the Dlubal Software products. Take advantage of the following options to contact our experienced Support Team:
    • E-mail
    • Live chat
    With the Service Contract Pro, we provide additional services. The customers with an active Service Contract Pro can benefit from:
    • Support via Phone
    • Online support via video conferencing
    Project Support (on an hourly or daily basis)
    If you need a support throughout the realization of your project, we can provide the following services, among other things:
    • Modeling of a structure
    • Load application and combinations
    • Design according to various standards
    • Creating verifiable printout reports
    • General editing of the project
  • Answer

    Dlubal Software GmbH provides service contracts for the following products and product groups.

      • RFEM
      • RSTAB
      • RX-TIMBER
      • SHAPE-THIN
      • PLATE BUCKLING
      • CRANEWAY
      • COMPOSITE-BEAM
    The service contracts are available for each of these products and product groups:

      • Basic
      • Pro

    If there is a service contract for RFEM or RSTAB, then the service is available for the following products:

      • SHAPE-THIN
      • CRANEWAY
      • PLATE BUCKLING
      • COMPOSITE-BEAM
    in the contract to RFEM or RSTAB.


  • Answer

    RSTAB and RFEM are two separate product groups, although the features of RSTAB are also completely integrated in RFEM. All RSTAB add-on modules are also available for RFEM. Some program parts are extended in the RFEM product group for surface and solid elements.
    The only exception is the SUPER‑EK add-on module. This add-on module is only available for RSTAB.
  • Answer

    In addition to the manual operation, the website provides a web service (API) for the connection to external programs.

    The following packages are available for this. The same conditions apply as for manual operation.

    • Geo-Zone Tool | 500 queries
    • Geo-Zone Tool | 5000 queries









  • Answer

    The Dlubal online service geo-zone tool for load determination contains zone maps for a quick determination of snow load zones, wind load zones and earthquake zones.

    The following packages are available.

    • Geo-Zone Tool | 500 Requests
    • Geo-Zone Tool | 5000 Requests

    This contingent can be used by all employees of your company without any restrictions for all supported maps or load standards.

    The Geo-Zone Tool for load determination is continuously extended and supplemented.

Contact us

Did you find your question?
If not, contact us via our free e-mail, chat, or forum support, or send us your question via the online form.

+49 9673 9203 0

info@dlubal.com

First Steps

First steps

We provide hints and tips to help you get started with the main programs RFEM and RSTAB.

Wind Simulation & Wind Load Generation

With the stand-alone program RWIND Simulation, wind flows around simple or complex structures can be simulated by means of a digital wind tunnel.

The generated wind loads acting on these objects can be imported to RFEM or RSTAB.

Your support is by far the best

“Thank you for the valuable information.

I would like to pay a compliment to your support team. I am always impressed how quickly and professionally the questions are answered. I have used a lot of software with a support contract in the field of structural analysis, but your support is by far the best. ”