In addition to our technical support (e.g. via chat), you’ll find resources on our website that may help you with your design using Dlubal Software.
Frequently Asked Questions (FAQ)
Customer Support 24/7
AnswerThe customer support and care is a fundamental pillar of the company policy.
Our free technical support is available for any questions related to the Dlubal Software products. Take advantage of the following options to contact our experienced Support Team:
- Live chat
- Support via Phone
- Online support via video conferencing
Project Support (on an hourly or daily basis)If you need a support throughout the realization of your project, we can provide the following services, among other things:
- Modeling of a structure
- Load application and combinations
- Design according to various standards
- Creating verifiable printout reports
- General editing of the project
AnswerDlubal Software GmbH provides service contracts for the following products and product groups.
The service contracts are available for each of these products and product groups:
- PLATE BUCKLING
If there is a service contract for RFEM or RSTAB, then the service is available for the following products:
in the contract to RFEM or RSTAB.
- PLATE BUCKLING
AnswerRSTAB and RFEM are two separate product groups, although the features of RSTAB are also completely integrated in RFEM. All RSTAB add-on modules are also available for RFEM. Some program parts are extended in the RFEM product group for surface and solid elements.The only exception is the SUPER‑EK add-on module. This add-on module is only available for RSTAB.
AnswerIn addition to the manual operation, the website provides a web service (API) for the connection to external programs.The following packages are available for this. The same conditions apply as for manual operation.
- Geo-Zone Tool | 500 queries
- Geo-Zone Tool | 5000 queries
AnswerThe Dlubal online service geo-zone tool for load determination contains zone maps for a quick determination of snow load zones, wind load zones and earthquake zones.
The following packages are available.
- Geo-Zone Tool | 500 Requests
- Geo-Zone Tool | 5000 Requests
This contingent can be used by all employees of your company without any restrictions for all supported maps or load standards.
The Geo-Zone Tool for load determination is continuously extended and supplemented.
Did you find your question?
If not, contact us via our free e-mail, chat, or forum support, or send us your question via the online form.
Wind Simulation & Wind Load Generation
With the stand-alone program RWIND Simulation, wind flows around simple or complex structures can be simulated by means of a digital wind tunnel.
The generated wind loads acting on these objects can be imported to RFEM or RSTAB.
“Thank you for the valuable information.
I would like to pay a compliment to your support team. I am always impressed how quickly and professionally the questions are answered. I have used a lot of software with a support contract in the field of structural analysis, but your support is by far the best. ”