Legal Matters

Data Protection - Webshop

  1. Use of our webshop

    If you wish to order from our webshop, the conclusion of contract requires you to state your personal data or transfer it from the existing customer account. Your given data is necessary to process your order.

    Information that is required to process the order is marked separately, further information is voluntary.
  2. Customer account

    If you purchase a product from Dlubal Software or use one of our services for the first time (e.g. trial, student version), we will set up a password-protected customer account, which you can use to view and manage user-related and other data.

    Find more information about it at Customer Account.
  3. Duration of data retention

    Due to commercial and tax law regulations, we are obligated to save your address, payment and ordering data for a period of ten years. However, after two years, we restrict processing, this means that your data is only used to comply with legal obligations.
  4. Data security

    Credit card information will not be saved, but directly collected and processed by our payment provider. We protect our website and other systems against loss, damage, access, alteration or circulation of your data by unauthorized people by implementing technical and organizational action.

    In order to prevent unauthorized access of third parties to your personal data, particularly financial data, the ordering process will be encrypted by TLS technology.


W przypadku jakichkolwiek pytań dotyczących polityki zachowania prywatności i przetwarzania danych osobowych, zapraszamy do kontaktu z naszym wewnętrznym inspektorem ochrony danych lub do kontaktu drogą mailową na adres

Nasz inspektor ochrony danych pozostaje do Państwa dyspozycji w przypadku pytań, informacji lub składania zażaleń.

+48 (32) 782 46 26

+48 730 358 225