Legal Matters

Data Privacy Statement - Crash Report

  1. Proposta

    Se um dos programas da Dlubal encerra de forma inesperada, os utilizadores tem a possibilidade de enviar um relatório com os ficheiros e a sua descrição.
    Esta informação sobre a interrupção do programa será encaminhada para ajudar o utilizador na resolução deste problema ou para ajudar na resolução deste problema em versões futuras.

  2. Base legal de processamento

    A base legal de processamento é o Artigo 6 (1) lit. a GDPR uma vez que o relatório de interrupção será enviado exclusivamente ao utilizador que ativar o pedido.

  3. Data collection when sending a crash report

    By sending a crash report, the following data will be sent:
    • User-related Data
      • Customer number and address as they are shown in the default header
      • Dongle number
      • E-mail address, provided that it has been indicated by the user
      • Description of the issue, provided that it has been indicated by the user
      • Expiration of the program
      • Number of previous crashes, provided that it can be determined
      • Information if the crash has been probably caused by the graphics driver
      • Number of previous crashes which have been probably caused by the graphics driver
    • Hardware
      • Exact CPU type
      • Graphics card including driver version and date
      • Printer including driver version and path as well as date
    • Software
      • Operating system with exact version number and country code
      • Installed anti-virus software including update status
    • Files
      • Configuration of the graphics settings
      • All RFEM/RSTAB files which have been open at the time of the crash, automatic backup file
        • Name of the currently logged-in user
        • Version number in which the file has been created
        • Version number in which the file has been last edited
      • dlubal_parameters_file.txt: list of attached files
      • dlubal_journal_main.txt: list of all commands which have been executed since having started RFEM/RSTAB
      • dlubal_journal_protocol.txt: information about the printout report
      • dlubal_journal_threads.txt: list of all running threads
      • Data.*: transfer files for the computation kernel
      • RFEM*.dmp or RSTAB*.dmp: memory dump
      • DLInstaller_*.log: information about interfaces
      • Migration_CurrentUser_*.log: list of all installed Dlubal Software
      • Migration_Init_*.log: logfile about the adaptation of databases during the installation
      • MsiInstaller_*log: logfile about the installation process
        • dlubal_diagnostic.txt
          • Hardware information
            • Motherboard
            • CPU
            • Memory
            • Graphics card
          • Software information
            • Drive letters
            • Operating system
            • User rights
            • Installed printer drivers
          • Content of the registry keys
            HKEY_LOCAL_MACHINE\SOFTWARE\DLUBAL\<program>\<version number>\64-bit
          • Content of the folder
            C:\Program Files\Dlubal\<program> <version number>\
          • Content of the folder
            C:\Program Files (x86)\Common Files\Dlubal\ImportExport\RX-Common.NET\
      • dlubal_description.txt
        • User-related data
          • Customer number and address as indicated in the default header
          • Dongle number
          • E-mail address, provided that it has been indicated by the user
          • Description of the issue, provided that it has been indicated by the user
          • Expiration of the program
          • Number of previous crashes, provided that it can be determined
          • Information if the crash has been probably caused by the graphics driver
          • Number of previous crashes which have been probably caused by the graphics driver
        • Hardware
          • Exact CPU type
          • Graphics card including driver version and date
          • Printer including driver version and path as well as date
        • Software
          • Operating system with exact version number and country code
          • Installed anti-virus software including update status
  4. Transferência de dados e seus destinatários

    Estes dados pessoais serão transferidos para as nossas subsidiárias Dlubal legalmente independentes no banco de dados de desenvolvimento compartilhado (NetGenium). Pode encontrar mais informações sobre as localizações da Dlubal em:
    https://www.dlubal.com/pt/empresa/contacto/escritorios-dlubal/alemanha 

    Além disso, permitimos ao nosso prestador de serviços de desenvolvimento de software o acesso a estes dados pessoais no banco de dados de desenvolvimento compartilhado (NetGenium).

  5. Segurança de dados

    Os dados pessoais mencionados são exclusivamente transferidas através de uma encriptação HTTPS.

Contacto

Contacto da Dlubal

Se tiver alguma questão sobre a política de privacidade e o processamento dos seus dados pessoais, pode entrar em contacto com o nosso responsável de dados internos ou escrever um e-mail para o endereço data-protection@dlubal.com.

O nosso responsável pela proteção de dados estará também ao seu dispor para obter informações, fazer sugestões ou reclamações.

+49 9673 9203 0

(falamos português)