Legal Matters

Stato: 02/2019

  • Note legali

Data Privacy Statement - Crash Report

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Scopo

Se un programma Dlubal si chiude inaspettatamente, gli utenti hanno la possibilità di inviare un rapporto con file e una descrizione.
Queste informazioni sul crash del programma verranno inoltrate per supportare l'utente nella risoluzione di questo problema o nella risoluzione di questo problema nelle versioni future.

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Base legale di elaborazione

La base legale del trattamento è l'art. 6 (1) lit. a GDPR poiché il rapporto di arresto anomalo verrà inviato esclusivamente alla richiesta attiva dell'utente.

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Data collection when sending a crash report

By sending a crash report, the following data will be sent:
  • User-related Data
    • Customer number and address as they are shown in the default header
    • Dongle number
    • E-mail address, provided that it has been indicated by the user
    • Description of the issue, provided that it has been indicated by the user
    • Expiration of the program
    • Number of previous crashes, provided that it can be determined
    • Information if the crash has been probably caused by the graphics driver
    • Number of previous crashes which have been probably caused by the graphics driver
  • Hardware
    • Exact CPU type
    • Graphics card including driver version and date
    • Printer including driver version and path as well as date
  • Software
    • Operating system with exact version number and country code
    • Installed anti-virus software including update status
  • Files
    • Configuration of the graphics settings
    • All RFEM/RSTAB files which have been open at the time of the crash, automatic backup file
      • Name of the currently logged-in user
      • Version number in which the file has been created
      • Version number in which the file has been last edited
    • dlubal_parameters_file.txt: list of attached files
    • dlubal_journal_main.txt: list of all commands which have been executed since having started RFEM/RSTAB
    • dlubal_journal_protocol.txt: information about the printout report
    • dlubal_journal_threads.txt: list of all running threads
    • Data.*: transfer files for the computation kernel
    • RFEM*.dmp or RSTAB*.dmp: memory dump
    • DLInstaller_*.log: information about interfaces
    • Migration_CurrentUser_*.log: list of all installed Dlubal Software
    • Migration_Init_*.log: logfile about the adaptation of databases during the installation
    • MsiInstaller_*log: logfile about the installation process
      • dlubal_diagnostic.txt
        • Hardware information
          • Motherboard
          • CPU
          • Memory
          • Graphics card
        • Software information
          • Drive letters
          • Operating system
          • User rights
          • Installed printer drivers
        • Content of the registry keys
          HKEY_LOCAL_MACHINE\SOFTWARE\DLUBAL\<program>\<version number>\64-bit
        • Content of the folder
          C:\Program Files\Dlubal\<program> <version number>\
        • Content of the folder
          C:\Program Files (x86)\Common Files\Dlubal\ImportExport\RX-Common.NET\
    • dlubal_description.txt
      • User-related data
        • Customer number and address as indicated in the default header
        • Dongle number
        • E-mail address, provided that it has been indicated by the user
        • Description of the issue, provided that it has been indicated by the user
        • Expiration of the program
        • Number of previous crashes, provided that it can be determined
        • Information if the crash has been probably caused by the graphics driver
        • Number of previous crashes which have been probably caused by the graphics driver
      • Hardware
        • Exact CPU type
        • Graphics card including driver version and date
        • Printer including driver version and path as well as date
      • Software
        • Operating system with exact version number and country code
        • Installed anti-virus software including update status
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Trasferimento dati e suoi destinatari

Questi dati personali saranno trasferiti alle nostre filiali Dlubal legalmente indipendenti nel database di sviluppo condiviso (NetGenium). Per ulteriori informazioni sulle posizioni Dlubal su:
https://www.dlubal.com/it/azienda/contattaci/filiali-dlubal-software/italia 

Inoltre, consentiamo al nostro provider per lo sviluppo del software l'accesso a questi dati personali nel database di sviluppo condiviso (NetGenium).

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Sicurezza dei dati

I dati personali sopra menzionati sono trasferiti esclusivamente tramite crittografia HTTPS.

Contattaci

Contatta Dlubal

In caso di ulteriori domande sulle nostre informazioni sulla protezione dei dati e sul trattamento dei dati personali, è possibile contattare direttamente il nostro responsabile interno della protezione dei dati o inviarci una email a datenschutz@dlubal.com .

Il nostro responsabile della protezione dei dati è disponibile anche in caso di richieste di informazioni, suggerimenti o reclami sulla protezione dei dati.

+39 051 9525443