Legal Matters
Data Privacy Statement - Crash Report
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Scopo
Se un programma Dlubal si chiude inaspettatamente, gli utenti hanno la possibilità di inviare un rapporto con file e una descrizione.
Queste informazioni sul crash del programma verranno inoltrate per supportare l'utente nella risoluzione di questo problema o nella risoluzione di questo problema nelle versioni future. -
Base legale di elaborazione
La base legale del trattamento è l'art. 6 (1) lit. a GDPR poiché il rapporto di arresto anomalo verrà inviato esclusivamente alla richiesta attiva dell'utente.
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Data collection when sending a crash report
By sending a crash report, the following data will be sent:
- User-related Data
- Customer number and address as they are shown in the default header
- Dongle number
- E-mail address, provided that it has been indicated by the user
- Description of the issue, provided that it has been indicated by the user
- Expiration of the program
- Number of previous crashes, provided that it can be determined
- Information if the crash has been probably caused by the graphics driver
- Number of previous crashes which have been probably caused by the graphics driver
- Hardware
- Exact CPU type
- Graphics card including driver version and date
- Printer including driver version and path as well as date
- Software
- Operating system with exact version number and country code
- Installed anti-virus software including update status
- Files
- Configuration of the graphics settings
- All RFEM/RSTAB files which have been open at the time of the crash, automatic backup file
- Name of the currently logged-in user
- Version number in which the file has been created
- Version number in which the file has been last edited
- dlubal_parameters_file.txt: list of attached files
- dlubal_journal_main.txt: list of all commands which have been executed since having started RFEM/RSTAB
- dlubal_journal_protocol.txt: information about the printout report
- dlubal_journal_threads.txt: list of all running threads
- Data.*: transfer files for the computation kernel
- RFEM*.dmp or RSTAB*.dmp: memory dump
- DLInstaller_*.log: information about interfaces
- Migration_CurrentUser_*.log: list of all installed Dlubal Software
- Migration_Init_*.log: logfile about the adaptation of databases during the installation
- MsiInstaller_*log: logfile about the installation process
- dlubal_diagnostic.txt
- Hardware information
- Motherboard
- CPU
- Memory
- Graphics card
- Software information
- Drive letters
- Operating system
- User rights
- Installed printer drivers
- Content of the registry keys
HKEY_LOCAL_MACHINE\SOFTWARE\DLUBAL\<program>\<version number>\64-bit - Content of the folder
C:\Program Files\Dlubal\<program> <version number>\ - Content of the folder
C:\Program Files (x86)\Common Files\Dlubal\ImportExport\RX-Common.NET\
- Hardware information
- dlubal_diagnostic.txt
- dlubal_description.txt
- User-related data
- Customer number and address as indicated in the default header
- Dongle number
- E-mail address, provided that it has been indicated by the user
- Description of the issue, provided that it has been indicated by the user
- Expiration of the program
- Number of previous crashes, provided that it can be determined
- Information if the crash has been probably caused by the graphics driver
- Number of previous crashes which have been probably caused by the graphics driver
- Hardware
- Exact CPU type
- Graphics card including driver version and date
- Printer including driver version and path as well as date
- Software
- Operating system with exact version number and country code
- Installed anti-virus software including update status
- User-related data
- User-related Data
Contattaci
In caso di domande sulla presente informativa sulla privacy e sul trattamento dei dati personali, è possibile contattare il nostro responsabile interno della protezione dei dati o scrivere una e-mail a data-protection@dlubal.com.
Per informazioni, suggerimenti o eventuali reclami, il nostro responsabile della protezione dati sarà a tua disposizione.
