Legal Matters

Scopo

Se un programma Dlubal si chiude inaspettatamente, gli utenti hanno la possibilità di inviare un rapporto con file e una descrizione.
Queste informazioni sul crash del programma verranno inoltrate per supportare l'utente nella risoluzione di questo problema o nella risoluzione di questo problema nelle versioni future.

Base legale di elaborazione

La base legale del trattamento è l'art. 6 (1) lit. a GDPR poiché il rapporto di arresto anomalo verrà inviato esclusivamente alla richiesta attiva dell'utente.

Data collection when sending a crash report

• User-related Data
  • Customer number and address as they are shown in the default header
  • Dongle number
  • E-mail address, provided that it has been indicated by the user
  • Description of the issue, provided that it has been indicated by the user
  • Expiration of the program
  • Number of previous crashes, provided that it can be determined
  • Information if the crash has been probably caused by the graphics driver
  • Number of previous crashes which have been probably caused by the graphics driver
• Hardware
  • Exact CPU type
  • Graphics card including driver version and date
  • Printer including driver version and path as well as date
• Software
  • Operating system with exact version number and country code
  • Installed anti-virus software including update status
• Files
  • Configuration of the graphics settings
  • All RFEM/RSTAB files which have been open at the time of the crash, automatic backup file
    • Name of the currently logged-in user
    • Version number in which the file has been created
    • Version number in which the file has been last edited
  • dlubal_parameters_file.txt: list of attached files
  • dlubal_journal_main.txt: list of all commands which have been executed since having started RFEM/RSTAB
  • dlubal_journal_protocol.txt: information about the printout report
  • dlubal_journal_threads.txt: list of all running threads
  • Data.*: transfer files for the computation kernel
  • RFEM*.dmp or RSTAB*.dmp: memory dump
  • DLInstaller_*.log: information about interfaces
  • Migration_CurrentUser_*.log: list of all installed Dlubal Software
  • Migration_Init_*.log: logfile about the adaptation of databases during the installation
  • MsiInstaller_*log: logfile about the installation process
    • dlubal_diagnostic.txt
      • Hardware information
        • Motherboard
        • CPU
        • Memory
        • Graphics card
      • Software information
        • Drive letters
        • Operating system
        • User rights
        • Installed printer drivers
      • Content of the registry keys
        HKEY_LOCAL_MACHINE\SOFTWARE\DLUBAL\<program>\<version number>\64-bit
      • Content of the folder
        C:\Program Files\Dlubal\<program> <version number>\
      • Content of the folder
        C:\Program Files (x86)\Common Files\Dlubal\ImportExport\RX-Common.NET\
  • dlubal_description.txt
    • User-related data
      • Customer number and address as indicated in the default header
      • Dongle number
      • E-mail address, provided that it has been indicated by the user
      • Description of the issue, provided that it has been indicated by the user
      • Expiration of the program
      • Number of previous crashes, provided that it can be determined
      • Information if the crash has been probably caused by the graphics driver
      • Number of previous crashes which have been probably caused by the graphics driver
    • Hardware
      • Exact CPU type
      • Graphics card including driver version and date
      • Printer including driver version and path as well as date
    • Software
      • Operating system with exact version number and country code
      • Installed anti-virus software including update status

Trasferimento dati e suoi destinatari

Questi dati personali saranno trasferiti alle nostre filiali Dlubal legalmente indipendenti nel database di sviluppo condiviso (NetGenium). Per ulteriori informazioni sulle posizioni Dlubal su:
https://www.dlubal.com/it/azienda/contattaci/filiali-dlubal-software/italia 

Inoltre, consentiamo al nostro provider per lo sviluppo del software l'accesso a questi dati personali nel database di sviluppo condiviso (NetGenium).

Sicurezza dei dati

I dati personali sopra menzionati sono trasferiti esclusivamente tramite crittografia HTTPS.