Legal Matters

Data Privacy Statement - Crash Report

  1. Scopo

    Se un programma Dlubal si chiude inaspettatamente, gli utenti hanno la possibilità di inviare un rapporto con file e una descrizione.
    Queste informazioni sul crash del programma verranno inoltrate per supportare l'utente nella risoluzione di questo problema o nella risoluzione di questo problema nelle versioni future.

  2. Base legale di elaborazione

    La base legale del trattamento è l'art. 6 (1) lit. a GDPR poiché il rapporto di arresto anomalo verrà inviato esclusivamente alla richiesta attiva dell'utente.

  3. Data collection when sending a crash report

    By sending a crash report, the following data will be sent:
    • User-related Data
      • Customer number and address as they are shown in the default header
      • Dongle number
      • E-mail address, provided that it has been indicated by the user
      • Description of the issue, provided that it has been indicated by the user
      • Expiration of the program
      • Number of previous crashes, provided that it can be determined
      • Information if the crash has been probably caused by the graphics driver
      • Number of previous crashes which have been probably caused by the graphics driver
    • Hardware
      • Exact CPU type
      • Graphics card including driver version and date
      • Printer including driver version and path as well as date
    • Software
      • Operating system with exact version number and country code
      • Installed anti-virus software including update status
    • Files
      • Configuration of the graphics settings
      • All RFEM/RSTAB files which have been open at the time of the crash, automatic backup file
        • Name of the currently logged-in user
        • Version number in which the file has been created
        • Version number in which the file has been last edited
      • dlubal_parameters_file.txt: list of attached files
      • dlubal_journal_main.txt: list of all commands which have been executed since having started RFEM/RSTAB
      • dlubal_journal_protocol.txt: information about the printout report
      • dlubal_journal_threads.txt: list of all running threads
      • Data.*: transfer files for the computation kernel
      • RFEM*.dmp or RSTAB*.dmp: memory dump
      • DLInstaller_*.log: information about interfaces
      • Migration_CurrentUser_*.log: list of all installed Dlubal Software
      • Migration_Init_*.log: logfile about the adaptation of databases during the installation
      • MsiInstaller_*log: logfile about the installation process
        • dlubal_diagnostic.txt
          • Hardware information
            • Motherboard
            • CPU
            • Memory
            • Graphics card
          • Software information
            • Drive letters
            • Operating system
            • User rights
            • Installed printer drivers
          • Content of the registry keys
            HKEY_LOCAL_MACHINE\SOFTWARE\DLUBAL\<program>\<version number>\64-bit
          • Content of the folder
            C:\Program Files\Dlubal\<program> <version number>\
          • Content of the folder
            C:\Program Files (x86)\Common Files\Dlubal\ImportExport\RX-Common.NET\
      • dlubal_description.txt
        • User-related data
          • Customer number and address as indicated in the default header
          • Dongle number
          • E-mail address, provided that it has been indicated by the user
          • Description of the issue, provided that it has been indicated by the user
          • Expiration of the program
          • Number of previous crashes, provided that it can be determined
          • Information if the crash has been probably caused by the graphics driver
          • Number of previous crashes which have been probably caused by the graphics driver
        • Hardware
          • Exact CPU type
          • Graphics card including driver version and date
          • Printer including driver version and path as well as date
        • Software
          • Operating system with exact version number and country code
          • Installed anti-virus software including update status

Contattaci

Contattaci

In caso di domande sulla presente informativa sulla privacy e sul trattamento dei dati personali, è possibile contattare il nostro responsabile interno della protezione dei dati o scrivere una e-mail a data-protection@dlubal.com.

Per informazioni, suggerimenti o eventuali reclami, il nostro responsabile della protezione dati sarà a tua disposizione.

+39 051 9525443

info@dlubal.it