FAQ 000062 ES

Instalación RFEM RSTAB

The authorization fails when starting the program. It seems that the dongle is defect. What can I do?

Respuesta

Information about the dongle test: Under the following link, you can download a program that you can use to write the data of the hardlock (dongle) or network dongle plugged in the computer into a file:


First, unpack the file KeyDump_HASP4.zip and execute the file KeyDump.exe in the unpacked folder. Then, a small tool opens where you see the hardlock displayed below License Information.

If it is not displayed, the dongle is maybe defect, or the driver is not installed correctly. Usually, dongle drivers are installed automatically together with the installation of RFEM or RSTAB. But if this is not the case, a subsequent manual installation of the dongle driver may solve the problem. Use the following link to download the current driver from the producers for the respective operating system:


Furthermore, you should check if only the Dlubal Software hardlock is plugged in the USB port during the installation. Remove dongles of other producers, if necessary.

The successful installation under Windows requires administrator rights.

Contacte con nosotros

Contacte con Dlubal Software

¿Ha encontrado su pregunta?

Si no es así, contáctenos o envíe su pregunta mediante el formulario en línea.

+34-911-438-160

info@dlubal.com

RFEM Programa principal
RFEM 5.xx

Programa principal

Software de ingeniería estructural de análisis por elementos finitos (AEF) para sistemas estructurales planos o espaciales compuestos de barras, placas, muros, láminas, sólidos y elementos de contacto

RSTAB Programa principal
RSTAB 8.xx

Programa principal

El software de ingeniería estructural para el análisis y dimensionado de estructuras de barras, pórticos y entramados realizando cálculos lineales y no lineales de los esfuerzos internos, deformaciones y reacciones en los apoyos