We provide hints and tips to help you get started with the main programs RFEM and RSTAB.
The authorization fails when starting the program. It seems that the dongle is defect. What can I do?
First, unpack the file KeyDump_HASP4.zip and execute the file KeyDump.exe in the unpacked folder. Then, a small tool opens where you will see the hardlock displayed below License Information.
If it is not displayed, the dongle is maybe defect, or the driver is not installed correctly. Usually, dongle drivers are installed automatically together with the installation of RFEM or RSTAB. But if this is not the case, a subsequent manual installation of the dongle driver may solve the problem. Use the following link to download the current driver from the producers for the respective operating system:
Furthermore, you should check the following:
- Make sure that only the Dlubal Software hardlock is plugged in the USB port during the installation. Remove dongles of other producers, if necessary.
- The successful installation under Windows requires administrator rights.
Have you found your question?
If not, contact us or send us your question via the online form.
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