FAQ 000062 EN

Installation RFEM RSTAB

The authorization fails when starting the program. It seems that the dongle is defect. What can I do?

Answer

Information about the dongle test: using the following link, you can download a program that helps you write the data of the computer's hardlock (dongle) or network dongle into a file:


http://download.dlubal.com/?file=KeyDump_HASP4.zip


First, unpack the file KeyDump_HASP4.zip and execute the file KeyDump.exe in the unpacked folder. Then, a small tool opens where you will see the hardlock displayed below License Information.

If it is not displayed, the dongle is maybe defect, or the driver is not installed correctly. Usually, dongle drivers are installed automatically together with the installation of RFEM or RSTAB. But if this is not the case, a subsequent manual installation of the dongle driver may solve the problem. Use the following link to download the current driver from the producers for the respective operating system:


http://sentinelcustomer.safenet-inc.com/sentineldownloads/


Furthermore, you should check the following: 

  • Make sure that only the Dlubal Software hardlock is plugged in the USB port during the installation. Remove dongles of other producers, if necessary.

  • The successful installation under Windows requires administrator rights.
RFEM Main Program
RFEM 5.xx

Main Program

Structural engineering software for finite element analysis (FEA) of planar and spatial structural systems consisting of plates, walls, shells, members (beams), solids and contact elements

RSTAB Main Program
RSTAB 8.xx

Main Program

The structural engineering software for design of frame, beam and truss structures, performing linear and nonlinear calculations of internal forces, deformations, and support reactions